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Desktop/Helpdesk Support Consultant

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Global Technology Solutions Ltd.

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This business-critical role supports a high-profile enterprise during a period of internal resource transition. The selected consultant will act as the primary onsite technical resource, handling Tier 1 and Tier 2 support and ensuring continuous service delivery across key systems and endpoints.

Job Responsibility:

  • Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software troubleshooting
  • Set up and configure workstations, peripherals, and user accounts
  • Support mobile devices and perform basic network troubleshooting
  • Maintain and support collaboration and productivity platforms such as Office 365, Salesforce, Slack, Zoom, and MDM platforms (e.g., Intune)
  • Act as the onsite escalation point for issues that require physical presence or hands-on remediation
  • Track, document, and manage incidents through Jira, ServiceNow, or similar ITSM/ticketing platforms
  • Deliver white-glove support with professional communication and a strong customer service focus

Requirements:

  • 4+ years of IT support experience in a professional or enterprise environment
  • Strong technical proficiency with Windows, macOS, O365, and common business applications
  • Solid understanding of imaging, device provisioning, and IT asset management practices
  • Experience troubleshooting audiovisual (AV) equipment, conference room setups, and wired/wireless network connectivity
  • Excellent interpersonal, communication, and problem-solving skills
  • Dependable, punctual, and able to work independently with minimal supervision

Nice to have:

  • Background supporting users in financial services or fast-paced corporate environments
  • Familiarity with platforms like Salesforce, Zoom, Slack, Jira, and mobile device management tools

Additional Information:

Job Posted:
February 17, 2026

Work Type:
On-site work
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