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This business-critical role supports a high-profile enterprise during a period of internal resource transition. The selected consultant will act as the primary onsite technical resource, handling Tier 1 and Tier 2 support and ensuring continuous service delivery across key systems and endpoints.
Job Responsibility:
Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software troubleshooting
Set up and configure workstations, peripherals, and user accounts
Support mobile devices and perform basic network troubleshooting
Maintain and support collaboration and productivity platforms such as Office 365, Salesforce, Slack, Zoom, and MDM platforms (e.g., Intune)
Act as the onsite escalation point for issues that require physical presence or hands-on remediation
Track, document, and manage incidents through Jira, ServiceNow, or similar ITSM/ticketing platforms
Deliver white-glove support with professional communication and a strong customer service focus
Requirements:
4+ years of IT support experience in a professional or enterprise environment
Strong technical proficiency with Windows, macOS, O365, and common business applications
Solid understanding of imaging, device provisioning, and IT asset management practices