Desktop/Field Support Specialist Jobs

Intratek Computer, Inc.

Location:
United States, Phoenix

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join our team. This position is responsible for end device support of the client’s core business systems and includes but is not limited to: Common Use Passenger Processing (CUPPS), Common Use Self Service (CUSS), Paging and Information Displays. Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.

Job Responsibility:

Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
Provide after-hours support to Technology team for change management, projects and system outage resolution
Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
Preventive and Corrective Maintenance
Install software updates, create, and deploy images on end user workstations
Work with vendors and contractors for issues requiring 2nd level support
Maintaining inventory control and conducting audits
Provide first level training when needed

Requirements:

A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
15 credit hours in computer science or a related field
An equivalent combination of related experience and education may be considered
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
The successful candidate must pass a Federal background check
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
Must possess and maintain a valid Arizona driver’s license with a clean record
Accurate color perception is required to safely work with electrical wiring

Nice to have:

A bachelor’s degree in computer science, or a relevant field
A minimum of two years of experience of after-hours support
A minimum of two years of experience supporting more than 200 users and computers in a networked environment
Proficient in ServiceNow helpdesk ticketing system
Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports

What we offer:

Medical benefits
Paid vacation
Paid holiday

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Desktop/Field Support Specialist