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Direct the desktop engineering and field operations teams in building, deploying, and supporting enterprise Windows device environments across multiple locations
Guide and develop team members through coaching, performance feedback, and skill-building initiatives that strengthen collaboration and technical capability
Define and manage the roadmap for end-user hardware and operating systems, including sourcing decisions, vendor engagement, contract oversight, and refresh planning
Lead device provisioning and endpoint management activities using Microsoft Intune and Microsoft Endpoint Configuration Manager to maintain consistent standards at scale
Evaluate desktop and laptop platforms to ensure strong performance, compatibility, and reliability within the broader enterprise technology ecosystem
Partner with infrastructure and cybersecurity teams to implement endpoint controls, compliance requirements, and secure operating practices
Oversee operational processes for field support, documentation, standard procedures, and asset tracking to improve service quality and accountability
Manage relationships with external suppliers and service partners, including negotiation, service performance monitoring, and issue resolution
Communicate with business and IT stakeholders to align desktop services, priorities, and support models with organizational needs
Provide after-hours leadership support when needed in a 24/7 operational environment, including occasional evening and weekend coverage
Requirements
At least 5 years of IT leadership experience, ideally within a large and complex enterprise setting
Strong expertise with Microsoft technologies, including Azure, Intune, and Microsoft Endpoint Configuration Manager
In-depth knowledge of Windows 10 and Windows 11 administration, deployment, and endpoint configuration practices
Experience managing Active Directory policies and supporting enterprise directory-based device management
Solid understanding of desktop hardware, operating systems, printing, applications, and troubleshooting for end-user environments
Proven background working with hardware vendors such as Dell and Microsoft, including procurement or contract coordination
Familiarity with antivirus management tools, endpoint protection administration, and issue diagnosis
Bachelor's degree in Information Technology, Computer Science, or a related discipline