Desktop Engineer Job at Palladyne AI (Salt Lake City)

Job Description

Palladyne AI (NASDAQ: PDYN) develops advanced AI and machine learning software that enables robotic systems to perceive, reason, learn, and act autonomously in dynamic environments. We're looking for a Desktop Engineer to own and improve the end-user computing experience across the organization. This hands-on role combines endpoint engineering, Intune and Jamf administration, automation, and advanced end-user support. You'll serve as the primary technical resource for employee computing needs while designing scalable endpoint solutions, solving complex technical challenges, and ensuring our teams have the technology they need to do their best work. The ideal candidate is resourceful, adaptable, and comfortable taking ownership in a fast-paced environment where learning and problem-solving are part of the daily job.

Job Responsibility

Own the end-user computing environment, serving as the primary point of contact for technical issues and driving requests through resolution.
Design, deploy, and maintain endpoint management solutions (Intune, Jamf Pro, Windows Autopilot, Apple Business Manager), including device provisioning, application deployment, patching, and software delivery.
Manage and support Windows and macOS devices, including hardware deployment, diagnostics, repair, upgrades, and lifecycle management for laptops, monitors, conferencing equipment, and peripherals.
Troubleshoot and optimize Microsoft 365 desktop applications and user productivity tools while maintaining secure endpoint configurations and compliance standards.
Develop automation solutions using PowerShell, Bash, or similar tools to streamline deployments, support processes, and recurring operational tasks.
Perform root-cause analysis on recurring issues, implement long-term solutions, and maintain technical documentation, self-service resources, and support procedures.
Partner with IT leadership to improve endpoint strategy, user experience, operational efficiency, and desktop technology initiatives.

Requirements

5+ years of progressive experience in Enterprise Desktop Support, Tier 3 Support, or a standalone IT support role.
Strong expertise supporting Windows 10/11, macOS, enterprise laptop hardware, and endpoint management platforms such as Microsoft Intune and/or Jamf Pro.
Experience deploying and managing endpoint provisioning solutions, including Windows Autopilot, Apple Business Manager, or similar technologies.
Experience supporting Microsoft 365 desktop applications and troubleshooting client-side issues.
Proficiency with PowerShell, Bash, or similar scripting languages for automation and systems management.
Strong understanding of endpoint security technologies (EDR/XDR, BitLocker, FileVault), desktop networking fundamentals (TCP/IP, Wi-Fi, VPN), and device compliance.
Proven ability to work independently, solve complex technical problems with limited escalation paths, and provide high-touch support to employees at all levels, including executives.

Nice to have

Experience working in a startup, small-team, or high-growth environment where responsibilities span both support and engineering functions.
Experience with Entra ID user and group management supporting endpoint deployments.
Microsoft Endpoint Administrator, Jamf, CompTIA A+, Security+, or similar certifications.

What we offer

Competitive salary
401(k) with company match
Comprehensive medical, dental, and vision coverage
Paid time off and company holidays
Professional development opportunities

Palladyne AI - All Job Offers

Select Country

Desktop Engineer

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?