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We are seeking a skilled Desktop Engineer to join our IT team. The successful candidate will be responsible for the installation, configuration, and troubleshooting of desktops, laptops, and printers. They will manage user accounts and permissions within Windows environments, ensuring seamless access control and user support.
Job Responsibility:
Install, configure, and troubleshoot desktops, laptops, printers, and other related hardware
Manage user accounts, permissions, and access controls within Windows environments
Provide support for antivirus installation, operating system updates, and other standardized software applications
Troubleshoot basic network connectivity issues, including LAN/WAN
Handle and resolve user support tickets promptly and efficiently
Coordinate with vendors for hardware replacements and repairs
Document technical procedures and maintain accurate logs of support activities
Requirements:
2 to 3 years of experience in desktop support or a similar role
Strong knowledge of Windows operating systems and user account management
Basic understanding of network connectivity and troubleshooting LAN/WAN issues
Experience in installing and supporting antivirus and standard software
Ability to handle user tickets with a customer-focused approach
Good communication and collaboration skills to work with vendors and internal teams
Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field is required