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Are you a skilled Desktop Engineer with a strong background in Windows 11 deployments and enterprise-level support? FINXL are seeking a proactive technical professional for an initial 3-month engagement to support a major Modern Desktop transformation project. This position requires a unique blend of project-based delivery and high-level operational support. You will be a key contributor to a Windows 11 deployment, ensuring a seamless transition from project delivery to ongoing operational support frameworks.
Job Responsibility:
Modern Desktop Deployment: Provide critical support for project delivery specifically focused on Windows 11 deployment initiatives
Project to Ops Transition: Assist in transitioning project-based operational activities into established organizational frameworks and standards
Operational & BAU Support: Manage and resolve assigned incidents and service requests in alignment with agreed service management processes
Technical Versatility: Demonstrate the ability to pivot effectively between project delivery tasks and standard business-as-usual (BAU) support
Service Desk Support: Provide backup support for Service Desk and Help Desk operational activities based on business demand
Governance & Reporting: Align all activities with internal service management frameworks, policies, and standards
Documentation: Maintain accurate and timely updates within ServiceNow, the Knowledge Base, and internal timesheeting systems
Requirements:
Onsite Commitment: able and willing to work onsite five (5) days per week at designated CBD or Metropolitan sites
Windows 11 Specialist: proven experience supporting large-scale modern desktop rollouts
Process Driven: strong understanding of service management governance and reporting risks and issues
Adaptable: thrive in environments where you may be required to support various deskside or helpdesk functions depending on demand