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We are looking for a skilled Desktop Engineer to join our team in Fort Myers/Naples area in Florida. In this role, you will be responsible for managing software deployments, troubleshooting technical issues, and maintaining system security across enterprise environments. This is a fully on-site long-term contract position offering the opportunity to contribute to essential IT operations in the rental/leasing services industry.
Job Responsibility:
Create, test, and deploy software packages using Tanium and other platforms to ensure successful rollouts
Troubleshoot deployment failures and escalate critical issues when necessary to maintain business operations
Take ownership of support tickets, resolving issues independently and collaborating with IT teams and end users
Develop and test software packages using PowerShell App Deployment Toolkit for compatibility and functionality
Perform quarterly updates of endpoint protection tools and manage Java updates to enhance system security
Collaborate with the Vulnerability Management Team to address high-risk security vulnerabilities effectively
Document deployment processes, troubleshooting steps, and system configurations to support organizational knowledge
Monitor third-party automation tools and workflows to ensure consistent operation
Analyze and provide feedback on technical solutions to improve IT processes and align with industry standards
Requirements:
Proficiency in Active Directory administration and management
Strong knowledge of Microsoft Windows 10 operating systems
Experience with basic troubleshooting and resolving technical issues
Familiarity with service desk ticketing systems and workflows
Hands-on experience with Microsoft SCCM and Intune for software deployment
Ability to create and manage scripts using PowerShell
Effective communication skills for collaborating with IT teams and stakeholders
Attention to detail in testing and validating software packages across various environments