Desktop Engineer Job at Susquehanna International Group (Dublin)

Desktop Engineer

Susquehanna International Group

Location:
Ireland , Dublin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As the Helpdesk and Desktop Support Engineer you will join our existing Client Corporate Services team who are responsible for supporting all teams in Susquehanna's Dublin office. This is a very demanding and varied environment that covers (among other areas) all windows desktop hardware and software issues, user account access permissions management, PC builds, software installs and procurement, peripherals (keyboards, monitors, etc.), iOS and Android device support. This role involves working in an energetic, dynamic and fast paced environment providing full support for all teams in Dublin office (over 700 end users). You will display a strong technical ability in making critical support judgements while working under pressure. Working closely with other Technology teams in Dublin, London, Philadelphia and other 3rd party support organisations. All members of the team will participate in early morning and late evening shifts, and may also be required to support out of hours work where required.

Job Responsibility:

Provide 1st and 2nd level support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as SCCM, Jira, confluence, splunk, Check_MK, Microsoft Intune, MS Active Directory console
Experience managing, addressing and solving complex queries via ticketing system
Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments
Interact with various internal IT support functions to troubleshoot and resolve problems as they happen
Liaising with technology teams in the US and/or external vendors as required
Maintain our Knowledge Base and ensure all relevant run books are up to date

Requirements:

3 years+ providing desktop support for software and hardware systems
Strong working knowledge of peripherals, printers, graphics cards
Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, RAM etc)
Excellent working knowledge of Windows desktop OS: Windows 7 64- bit, Win 10 64bit and Windows 11
Ability to monitor and diagnose Desktop issues
Ability to make changes to the system registry for configuring the Windows operating system
Understanding of PowerShell scripting
Advanced knowledge of O365 products
Strong knowledge of Active Directory
Bsc in a technical discipline or equivalent experience
Ability to work under pressure and meet tight deadlines
Self-motivated and creative
Strong communication skills (written and verbal)
Excellent attention to detail
Ability to work well on own initiative or as part of a team
Excellent time management, organization and prioritization skills
Excellent interpersonal skills
Flexibility – all members of the Helpdesk team participate in early morning shift rotations
Desire to learn and improve skills and knowledge

Nice to have:

Ability to lead and mentor a team would be beneficial
Trading user or Development support experience is beneficial
Experience working with SCCM would be an advantage

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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