Desktop Engineer, Robert Half

Robert Half

Location:
United States, Warren

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.

Job Responsibility:

Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune
Maintain imaging standards and adjust based on departmental use cases and hardware evolution
Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs
Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring
Curate and publish applications to a self-service portal after validation/testing
Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches
Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking
Support both virtual and physical desktops, including incident management and hardware repair
Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination
Escalate technical barriers as needed while maintaining strong end-user communication
Participate in formalized processes such as incident, change, and problem management workflows

Requirements:

6+ years of related hands-on experience supporting IT infrastructure
Post-secondary training or certification in IT support, engineering, or similar fields
Strong communication and documentation habits
Deep familiarity with Modern endpoint management systems (Ivanti, Intune, Workspace One)
Automation and scripting (PowerShell, AutoIT)
OS lifecycle support (Win 10/11, macOS)
Active Directory, Azure AD, VDI solutions
Networking fundamentals and O365 (especially Excel)

Nice to have:

CompTIA A+
Microsoft Certified (Windows endpoint focus)

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
August 06, 2025

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Desktop Engineer