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Desktop Engineer

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Susquehanna International Group

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Susquehanna is looking for a London Support Engineer, who will join our existing London Support team who are responsible for supporting all teams in Susquehanna’s London office which is primarily a highly advanced Trade floor. This is a very demanding and varied environment that covers a range of User Services for all Susquehanna’s London Employees.

Job Responsibility:

  • Provide 1st and 2nd level support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as Jira, confluence, Splunk, WinDbg, Check_MK and Wireshark
  • Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments
  • Interact with various internal IT support functions to troubleshoot and resolve problems as they happen
  • Liaising with technology teams in Ireland, US and/or external vendors as required
  • Maintain our Knowledge Base and ensure all relevant run books are up to date

Requirements:

  • 3 years+ providing desktop support for software and hardware systems
  • Excellent working knowledge of Windows desktop OS Win 10 64bit
  • Ability to monitor and diagnose Desktop issues
  • Ability to make changes to the system registry for configuring the Windows operating system
  • Excellent knowledge of MS Office (2003/2010/2016/O365), in particular Excel
  • Strong knowledge of Active Directory
  • Strong working knowledge of peripherals, printers, graphics cards
  • Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, CPUs etc)
  • Bsc in a technical discipline or equivalent experience

Nice to have:

  • Development or Trading user support experience is beneficial
  • PowerShell scripting would be an advantage
  • Experience working with SCCM would be an advantage

Additional Information:

Job Posted:
February 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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