Desktop Engineer- Executive Support Job at Robert Half (Miami Beach)

IT Support Engineer

We are seeking a dedicated and customer-focused IT Support Engineer to join our ...

Location

United States , Pleasanton

Salary:

104700.00 - 141700.00 USD / Year

10x Genomics

Expiration Date

Until further notice

Requirements

3 years of hands-on IT Support/system administration experience
3 years supporting and provisioning Windows and macOS devices
Experience supporting a large SaaS environment (Okta, Google Workspace, Zoom, Slack, Kandji, Intune, etc)
Experience administering Okta, Zoom, and/or Google Workspace
Experience with A/V support (ie. conference rooms, webinars, etc)

Job Responsibility

Provide day to day technical support to users (onsite and remote), assisting them with their workstations, laptops, productivity software, and audio/visual systems
Provide white-glove support for our executive leadership when necessary
Provide A/V support for our conference rooms and webinars
Manage incident lifecycle through our ticketing systems (Asana/ServiceNow), ensuring accurate documentation, timely communication, and adherence to SLAs
Conduct hardware diagnostics, repair, and replacement for desktop computers, laptops, and peripherals
Collaborate with other teams to provide technical and customer support
Deploy, configure, and maintain standardized corporate images and software packages using MDM tools (Microsoft Intune, Kandji)
Develop and maintain clear, up-to-date documentation (Knowledge Base articles, process guides) for complex troubleshooting procedures

What we offer

Equity grants
Comprehensive health and retirement benefit programs
Annual bonus program or sales incentive program
Generous time off
Competitive and comprehensive health benefits package
Family friendly policies like parental leave

Fulltime

Thermal Engineer

We are seeking a highly motivated, execution-focused Thermal Engineer to support...

Location

United States , Los Angeles

Salary:

Not provided

Inabia Solutions & Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in mechanical engineering or a related technical discipline (or equivalent experience)
3+ years of experience using Thermal Desktop (SINDA) and/or ANSYS thermal analysis tools (Icepak, Fluent, Mechanical)
2+ years of hands-on thermal testing experience including test planning, thermocouple/heater installation, DAQ operation, power supply operation, correlation, and verification
Experience writing engineering documentation, including reports, test plans, and results summaries

Job Responsibility

Provide thermal design inputs to mechanical, electrical, and cross-functional engineering teams
Develop and execute thermal modeling using Thermal Desktop (SINDA) and/or ANSYS thermal tools (Icepak, Fluent, Mechanical)
Prepare comprehensive documentation including analysis reports and test plans
Build thermal testing and qualification plans
Conduct thermal testing, data collection, and correlation of test results to thermal models
Execute thermal trade studies for electronic enclosure architectures
Perform preliminary thermal analysis for PCB assemblies
Collaborate with design teams to support early mechanical concepts
Define, plan, and execute development-stage thermal testing activities

Fulltime

Azure qualified Technical Support Engineer

This is a fully onsite, hands-on desktop role for an initial 6-week contract, wi...

Location

United Kingdom , London

Salary:

Not provided

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Proven VIP / Executive Desktop Support experience within Investment Banking
Azure certification with practical exposure to Azure-based user and endpoint support
Minimum 5 years’ experience across 1st–3rd Line Desktop / End-User Support
Strong onsite desktop support background, including floor walking and desk-side troubleshooting
Experience working within a Service Desk / Incident Management environment
Advanced support of Windows OS (Windows 7 & Windows 10)
Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word)
Strong knowledge of Windows workstation builds, imaging, and hardware troubleshooting
Confident supporting users both face-to-face and remotely
Exceptional customer-facing skills, with a polished, professional presence

Job Responsibility

Deliver white-glove, face-to-face technical support
Resolving incidents quickly and professionally
Maintaining excellent customer experience standards
Supporting front-office and senior stakeholders in a high-pressure investment banking environment

Fulltime

Manager, Executive Support

The Manager, Executive Support is a crucial, highly technical, hands-on, leaders...

Location

United States , Bethesda

Salary:

96000.00 - 143800.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Information Technology or equivalent combination of education, technical training, or work/military experience
5+ years of experience in executive or VIP technical support, with at least 2 years in team leadership or management preferred
3+ years of IT management experience and demonstrated expertise supporting executive-level customers
Advanced understanding of enterprise IT environments (Windows, macOS, mobile, conferencing solutions, cybersecurity best practices)
Exceptional troubleshooting skills and the ability to resolve complex issues under pressure
Strong leadership and team-building experience, including inspiring high performance and fostering a collaborative culture
Excellent verbal and written communication, capable of conveying technical information to non-technical audiences and C-suite executives
Experience with IT service management (ServiceNow), remote support tools, incident escalation, and ITIL or similar frameworks
High degree of discretion, professionalism, and commitment to confidentiality
Industry certifications such as ITIL, HDI, or PMP are highly desirable

Job Responsibility

Serve as the direct technical advisor and primary technical point of contact for the CEO and executive leadership, providing swift, discreet resolution of complex technical issues across devices, platforms, and environments and ensuring a superior technology experience
Lead, mentor, and develop a team of executive desktop support technicians, including supervision, recruiting, scheduling, training, evaluation, and ongoing coaching
Collaborate with GT teams to coordinate rapid incident response, ensuring minimal disruption for issues affecting the executive community
Act as an escalation point for all executive technical matters, coordinating with business customers, service providers, and GT teams to exceed service expectations
Collaborate with GT teams to manage and track software deployments/upgrades, and anticipate technology needs for executives
Build strong relationships with executive assistants, security teams, and other stakeholders. Communicate proactively, providing updates, insights, and recommendations
Maintain rigorous confidentiality, professionalism, and sensitivity in all executive support interactions
Drive continuous improvement through analysis of support metrics, executive feedback, and the implementation of ITIL best practices and innovative solutions
Responsible for overall team development, including new-hire training, ongoing mentoring, and metrics-based performance management
Foster a culture of excellence, collaboration, and continuous learning within the team

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance

Fulltime

Manager, Executive Support

The Manager, Executive Support is a crucial, highly technical, hands-on, leaders...

Location

United States , Bethesda

Salary:

96000.00 - 143800.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Information Technology or equivalent combination of education, technical training, or work/military experience
5+ years of experience in executive or VIP technical support, with at least 2 years in team leadership or management preferred
3+ years of IT management experience and demonstrated expertise supporting executive-level customers
Advanced understanding of enterprise IT environments (Windows, macOS, mobile, conferencing solutions, cybersecurity best practices)
Exceptional troubleshooting skills and the ability to resolve complex issues under pressure
Strong leadership and team-building experience, including inspiring high performance and fostering a collaborative culture
Excellent verbal and written communication, capable of conveying technical information to non-technical audiences and C-suite executives
Experience with IT service management (ServiceNow), remote support tools, incident escalation, and ITIL or similar frameworks
High degree of discretion, professionalism, and commitment to confidentiality
Industry certifications such as ITIL, HDI, or PMP are highly desirable

Job Responsibility

Serve as the direct technical advisor and primary technical point of contact for the CEO and executive leadership, providing swift, discreet resolution of complex technical issues across devices, platforms, and environments and ensuring a superior technology experience
Lead, mentor, and develop a team of executive desktop support technicians, including supervision, recruiting, scheduling, training, evaluation, and ongoing coaching
Collaborate with GT teams to coordinate rapid incident response, ensuring minimal disruption for issues affecting the executive community
Act as an escalation point for all executive technical matters, coordinating with business customers, service providers, and GT teams to exceed service expectations
Collaborate with GT teams to manage and track software deployments/upgrades, and anticipate technology needs for executives
Build strong relationships with executive assistants, security teams, and other stakeholders. Communicate proactively, providing updates, insights, and recommendations
Maintain rigorous confidentiality, professionalism, and sensitivity in all executive support interactions
Drive continuous improvement through analysis of support metrics, executive feedback, and the implementation of ITIL best practices and innovative solutions
Responsible for overall team development, including new-hire training, ongoing mentoring, and metrics-based performance management
Foster a culture of excellence, collaboration, and continuous learning within the team

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance

Fulltime

Desktop Support Engineer

We are seeking a Desktop Support Engineer to provide high-level onsite technical...

Location

United States , Madison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of in-person desktop support experience in a detail oriented environment
Experience with Intune and SCCM, including environments migrating to Intune
Strong customer engagement skills, with experience supporting leadership and executives
2+ years of PowerShell experience for automation and administration
Experience with onsite networking troubleshooting and physical connectivity support

Job Responsibility

Provide advanced onsite desktop support for end users, including executive leadership
Manage escalations and rollover tickets from the help desk team
Assist with device deployments and system rollouts
Use PowerShell to automate tasks and support system administration
Support and troubleshoot networking issues onsite in the absence of a network engineer
Serve as the point of contact for physical IT needs (hardware installs, connectivity, workstation setups, etc.)
Deliver a high-touch, customer-focused support experience

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Senior Desktop Support Engineer

A globally recognized legal organization with a strong international footprint a...

Location

United States , San Francisco

Salary:

120000.00 - 160000.00 USD / Year

Strategic Employment Partners

Expiration Date

Until further notice

Requirements

Strong experience providing white-glove / executive-level desktop support in a professional environment
Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders
Proven ability to manage multiple priorities and deliver high-quality support under pressure
Experience with enterprise tools such as Active Directory, Microsoft 365, endpoint management platforms, and ticketing systems
Strong attention to detail, ownership of issues, and commitment to delivering a high-end user experience

Job Responsibility

Serve as the primary point of contact for executive and end-user desktop support, delivering white-glove service to senior leadership
Provide hands-on support for hardware, software, AV systems, and conference room technologies
Troubleshoot and resolve complex technical issues across Windows and macOS environments
Manage ticket queues, prioritize incidents, and ensure timely resolution aligned with SLAs
Coordinate with infrastructure and security teams to support system updates, deployments, and endpoint management
Document processes, troubleshooting steps, and knowledge base articles to improve support efficiency
Support onboarding/offboarding processes, including device provisioning and access setup

What we offer

Top Tier Benefits and Bonus

Fulltime

IT Support Engineer L2

We are looking for a hands-on IT Support Engineer for a short-term, on-site cont...

Location

United Kingdom , Manchester

Salary:

Not provided

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Previous experience in an IT support / desktop support role L2
Proven knowledge of Intune
Excellent communication and customer-facing skills
Proactive, reliable, and comfortable working independently
Confident supporting users at all levels

Job Responsibility

Provide on-site IT and desk-side support to office users
Assist new joiners, including laptop setup and onboarding
Stage and configure laptops prior to deployment
Manage IT stock and assets
Deliver VIP / executive support as required
Support general ad-hoc IT requests

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Desktop Engineer- Executive Support

Job Description

Job Responsibility

Requirements

What we offer

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