Desktop Engineer- Executive Support Job at Robert Half (Miami Beach)

Senior 3rd Line Desktop Support Engineer

Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future ...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale
In‑depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti‑virus and encryption technologies
Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE)
Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients
Development of the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Senior Desktop Support Engineer

A globally recognized legal organization with a strong international footprint a...

Location

United States , San Francisco

Salary:

120000.00 - 160000.00 USD / Year

Strategic Employment Partners

Expiration Date

Until further notice

Requirements

Strong experience providing white-glove / executive-level desktop support in a professional environment
Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders
Proven ability to manage multiple priorities and deliver high-quality support under pressure
Experience with enterprise tools such as Active Directory, Microsoft 365, endpoint management platforms, and ticketing systems
Strong attention to detail, ownership of issues, and commitment to delivering a high-end user experience

Job Responsibility

Serve as the primary point of contact for executive and end-user desktop support, delivering white-glove service to senior leadership
Provide hands-on support for hardware, software, AV systems, and conference room technologies
Troubleshoot and resolve complex technical issues across Windows and macOS environments
Manage ticket queues, prioritize incidents, and ensure timely resolution aligned with SLAs
Coordinate with infrastructure and security teams to support system updates, deployments, and endpoint management
Document processes, troubleshooting steps, and knowledge base articles to improve support efficiency
Support onboarding/offboarding processes, including device provisioning and access setup

What we offer

Top Tier Benefits and Bonus

Fulltime

Desktop Support Engineer

We are seeking a Desktop Support Engineer to provide high-level onsite technical...

Location

United States , Madison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of in-person desktop support experience in a detail oriented environment
Experience with Intune and SCCM, including environments migrating to Intune
Strong customer engagement skills, with experience supporting leadership and executives
2+ years of PowerShell experience for automation and administration
Experience with onsite networking troubleshooting and physical connectivity support

Job Responsibility

Provide advanced onsite desktop support for end users, including executive leadership
Manage escalations and rollover tickets from the help desk team
Assist with device deployments and system rollouts
Use PowerShell to automate tasks and support system administration
Support and troubleshoot networking issues onsite in the absence of a network engineer
Serve as the point of contact for physical IT needs (hardware installs, connectivity, workstation setups, etc.)
Deliver a high-touch, customer-focused support experience

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Desktop Support Engineer

The Desktop Support Engineer at NTT DATA will play a crucial role in monitoring ...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Up to date and relevant ITIL certification (Foundation Level)
Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery
MS-Active Directory
MS-Windows XP Professional
Switches and Routers
Cisco Certified Network Associate - Data Center (CCNA-DC)
MCSA+VCP, RHCE, or equivalent
Ability to communicate and work across different cultures and social groups

Job Responsibility

Monitors client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfill approved requests following agreed procedures
Provide telephonic or chat support to clients when required
Execute approved maintenance activities including patching and configuration changes
Follow the required handover procedures for shift changes to ensure service continuity
Report and escalate incidents where necessary
Ensure the efficient and comprehensive resolutions of incidents and requests

Fulltime

Executive & AV Support Engineer

We are seeking a highly skilled IT Engineer to provide senior executive support ...

Location

United States , Las Vegas

Salary:

Not provided

UFC

Expiration Date

Until further notice

Requirements

College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
Experience with Microsoft Windows and associated hardware
Experience with macOS and Apple hardware
Detailed knowledge of Microsoft Office Products and client applications
Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
Hands-on hardware and software troubleshooting experience
Strong written and verbal communication and interpersonal skills
Able to present technical ideas in professional and user-friendly language
Able to effectively prioritize tasks in a high-pressure environment
Strong customer service orientation

Job Responsibility

Provide dedicated IT support to senior executives, ensuring their technology needs are met promptly and efficiently.
Provide moderating and QA for executive meetings
Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems.
Maintain a high level of professionalism and discretion when handling sensitive information.
Collaborate effectively with team members to ensure seamless IT operations.
Communicate technical concepts clearly and concisely to non-technical end users.
Demonstrate ability to execute projects and contribute positively to an organization.
Provide hands-on support for the Desktop Technology environment
Participate in monitoring and maintaining system key process improvements

Senior IT Support Engineer

We are looking for a highly motivated and customer-focused Senior IT Support Eng...

Location

Singapore , Singapore

Salary:

Not provided

Amaris Consulting

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent practical experience
Minimum 7 years of experience in IT Support, Desktop Support, End User Computing (EUC), or Service Desk environments
Proven experience providing VIP or Executive Support in a corporate environment is mandatory
Strong experience supporting Windows-based desktop and laptop environments, hardware troubleshooting, software installation, and peripheral devices
Hands-on experience with ticketing systems and incident management processes
Good understanding of IT support operations, service management practices, and customer support principles
Exposure to local network troubleshooting and coordination with infrastructure teams
Experience performing PC deployment, IMAC activities, hardware refreshes, and workplace technology support
Familiarity with conference-room technologies, collaboration tools, and event-support activities is an advantage
Ability to work independently, prioritize multiple tasks, and perform effectively under pressure

Job Responsibility

Provide Level 2 technical support for end users and service requests within agreed service levels
Manage and maintain ticket updates throughout the incident lifecycle to ensure timely communication and resolution
Escalate unresolved incidents and service requests to the appropriate support teams within defined timelines
Deliver high-quality support to VIP users, ensuring prompt response and resolution of technical issues
Liaise with clients, internal IT teams, and third-party vendors to coordinate issue resolution and service delivery
Perform PC staging, deployment, configuration, and installation activities for new and existing users
Execute IMAC (Install, Move, Add, and Change) requests for workplace IT equipment and services
Conduct hardware and software maintenance, troubleshooting, and support for desktops, laptops, peripherals, and related devices
Coordinate hardware repair and replacement activities with Service Desk teams and external vendors
Provide support for conference rooms, meetings, and special events to ensure seamless technology operations

What we offer

Global Diversity: Be part of an international team of 110+ nationalities
Trust and Growth: 70% of our leaders started at entry-level
Continuous Learning: Internal Academy and over 250 training modules
Vibrant Culture: Afterworks, team-building events
Meaningful Impact: CSR initiatives including WeCare Together program

Fulltime

It Site Support Engineer

To maintain and support the Windows workstation infrastructure in a controlled a...

Location

Ukraine , Kyiv City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Higher professional degree in a technical field
Fluent in Ukrainian and at least an intermediate level of proficiency in both written and verbal English
Good understanding of computer hardware, networking, communication tools, and the hardware layer for desktops/laptops and computer peripherals
Strong knowledge of Windows operating systems (Windows 11) and Microsoft Office technologies (Office 365)
Excellent communication skills, with the ability to clearly and coherently express views both orally and in writing
Strong problem-solving abilities and a logical mindset
Ability to work effectively in a fast-paced, changing, and stressful environment
Highly motivated, diligent, and a collaborative team player
High degree of self-organization and ability to plan activities effectively

Job Responsibility

Provide comprehensive day-to-day IT support for approximately 200 users at Citibank Ukraine, addressing technical issues and providing user training where necessary
Maintain and support the smooth operation of all bank desktop and telecommunications systems, including approximately 250 desktops and laptops
Manage the full lifecycle of user hardware, including software installation, relocation, and hardware removal
Fulfill requests that require physical exertion, such as moving, installing, and relocating a large quantity of computer equipment and IT hardware
Provide full support for user applications, including Windows 11, Office 365, and other standard system applications, with limited support for specialized banking and business applications
Manage, solve, and analyze problems and incidents, resolving trouble tickets that cannot be handled by the first line of support
Work closely with regional teams to resolve issues, participating in conference calls and escalating country-specific issues as needed
Monitor, track, and implement all necessary patches and updates on core applications in accordance with corporate requirements
Report all IT-related errors and failures to IT and Business management, contributing to their resolution
Perform other technology-related duties as assigned, such as executing controls on equipment inventory and purchases

Fulltime