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Desktop Engineer- Executive Support

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Miami Beach

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.

Job Responsibility:

  • Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO
  • Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments
  • Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience
  • Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance
  • Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications
  • Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents
  • Maintain strict confidentiality and professionalism when handling sensitive executive information
  • Document configurations, procedures, and support activity for continuous improvement

Requirements:

  • 5+ years of experience in desktop support
  • at least 2 years supporting C-level executives or VIPs
  • Advanced troubleshooting skills in Microsoft Windows, macOS, MDM, mobile platforms (iOS/Android), and enterprise collaboration suites
  • Experience supporting AV solutions, conference room equipment, and remote access tools (VPN, RDP, etc.)
  • Strong customer service, communication, and organizational skills
  • able to prioritize multiple, time-sensitive requests
  • Discreet, reliable, and comfortable operating in fast-paced, dynamic executive environments
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 10, 2026

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