Desktop auditor warranty

• Plan and organize desktop audits based on suitable KPIs and carry them out to check potential deviation topics in the warranty process handling, based on upstream analysis results
• Define, evaluate, and decide on conspicuous warranty applications on the respective test topic, being jointly responsible for this process
• Document test results transparently, precisely, and comprehensibly
• Handle mainly written communication to the worldwide audit objects until the audit is completed
• Analyze desktop audit results regularly and incorporate their findings into the continuous improvement process of upstream application review processes and models
• Act as the first point of contact for your clients and the central warranty process management as well as those responsible in the country organizations regarding desktop audit results

• Apprenticeship as a car mechanic/car mechatronic technician with further training as a master craftsman or technical business economist
• Ideally completed studies (university/university of applied sciences) with a technical or business orientation
• Practical experience in the field of (commercial) vehicle engineering and knowledge of workshop and repair processes
• Good Microsoft Office Skills, especially in Excel
• Very good analytical skills and a feel for the overall context
• Fluent in oral and written English to present complex issues
• Independent, structured and efficient way of working
• Excellent teamwork skills and enjoy working in a dynamic and collaborative environment
• 3-5 years work experience excepted

Ideally first experiences with audit