Desktop and Systems Administrator, Robert Half

Robert Half

Location:
United States, Orem

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Desktop and Systems Administrator, your primary role will be to ensure the smooth operation, security, and lifecycle management of our organization's computer systems and workstations. This critical role requires a strong background in Microsoft Intune, including configuring policies, building and managing computer images, and deploying devices. You will also need proficiency with imaging tools, patch management, and hardware lifecycle management.

Job Responsibility:

Imaging and Deployment: Leverage imaging tools (e.g., Microsoft Intune) to build, maintain, and deploy computer images
Create and customize images, including adding driver packs and ensuring compatibility across device models
Manage the entire imaging lifecycle — from creation to deployment and updates
Collaborate with team members to define best practices and ensure effective deployment workflows
System Configuration and Patching: Manage Windows patching processes, ensuring timely updates across all devices, while minimizing disruption
Utilize updating tools such as WSUS, SCCM, or Intune to manage patches and updates effectively
Monitor systems for vulnerabilities and apply patches or updates as part of regular maintenance
Endpoint and Asset Management: Administer endpoint management solutions using Microsoft Intune Endpoint Manager, including configuring compliance policies, enforcing security configurations, and managing updates
Use asset management tools to track and manage IT assets, ensuring up-to-date inventory records
Oversee lifecycle management for all hardware and software, ensuring seamless procurement, deployment, decommissioning, and disposal
Advanced Troubleshooting and Support: Provide Tier 2 and Tier 3 troubleshooting support, addressing complex technical issues related to hardware, software, security, and system configurations
Resolve escalated IT support tickets in a timely and professional manner
Collaborate with cross-functional IT teams to investigate and implement solutions to prevent recurring incidents
System Security and Optimization: Identify workstation vulnerabilities through security scans and ensure timely resolution
Maintain virtual desktop infrastructure and optimize performance for end-users
Enforce strong security policies for endpoints and mitigate risks proactively
Inventory and Equipment Management: Perform inventory management using tools to track the location, condition, and usage of all IT assets
Maintain accurate records of device configurations, software licenses, and patching schedules

Requirements:

Minimum of 4+ years of experience in a technical IT role, such as Desktop Support Administrator or Systems Administrator
Hands-on experience with Microsoft Intune, including configuring, deploying, and managing system images and compliance/security policies
Proven ability to build and deploy Intune-based images tailored to organizational needs
Expertise with imaging tools, including the ability to build, test, and deploy images as well as integrate driver packs
Demonstrated experience with Windows patching, utilizing tools like Intune, WSUS, or SCCM to manage updates and apply fixes in a controlled environment
Familiarity with update management tools (e.g., Patch My PC, Ivanti, or other tools) for centralized update and security management
Strong knowledge of asset management tools for tracking and managing IT hardware/software assets
Solid expertise in lifecycle management, including procurement, deployment, maintenance, and decommissioning of IT assets
Proven track record of providing Tier 3 support, troubleshooting complex issues across workstations, software, network configurations, and VDI environments
Knowledge of inventory management tools such as ServiceNow, Spiceworks, or other similar tools
Proficiency with Microsoft DNS, storage technologies, Active Directory, and networking tools
Strong understanding of endpoint security best practices and experience mitigating vulnerabilities in endpoint systems

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Desktop and Systems Administrator