Desktop Analyst Job at Woodbine Entertainment Group (Etobicoke)

Desktop Analyst

The Desktop Analyst is responsible for delivering comprehensive technical suppor...

Location

Canada , Etobicoke, Ontario

Salary:

62500.00 - 72500.00 CAD / Year

Woodbine Entertainment Group

Expiration Date

Until further notice

Requirements

College diploma or university degree in the field of computer science and/or 2 or years equivalent work experience
Certifications in Microsoft and Cisco products an asset
Excellent technical knowledge of computer hardware, peripherals and components
Hands-on troubleshooting experience
Good to excellent working knowledge of networking, operating systems and standards
Able to read and understand technical manuals, procedural documentation, and OEM guides
Personal experience building and/or fixing computer software and hardware issues
Interest in technology and how it can enable human productivity
Must be comfortable communicating with all levels of the company from the CEO to frontline employees
Effective communication, task tracking, time management and documenting of resolutions is essential for success in this role

Job Responsibility

Respond to technical support requests and prioritize them
Analyze issues to find causes, solutions, and trends
Support installation and maintenance of equipment or software
Advise on effective technology use
Coordinate with external organizations on technical and software matters
Create and maintain documentation
Follow and help define standard procedures and best practices
Perform onsite analysis, diagnosis, and resolution of computer problems for end users, and recommend and implement corrective solutions
Responsible for troubleshooting and immediate incident resolution of customer-facing equipment, ie: POS and network-connected devices like tablets or rewards kiosks
Set up, configure, test, maintain, monitor, and troubleshoot workstations and related hardware/software to meet requirements

Fulltime

Field Tech Analyst- Desktop Support

The Desktop Support will be responsible for performing various managed client se...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years desktop/technical Windows support experience
ServiceNow ticketing system (or similar ticketing system)
Office 365 support
SCCM
Intune
Windows troubleshooting, diagnosing, imaging/deployment and software installation
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts
A+ certification or equivalent skill set

Job Responsibility

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops)

Fulltime

New

Desktop Support Analyst

Seeking a hands-on Desktop Support Analyst with strong end-user support experien...

Location

United States , Richmond

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Dell Certified Technician (hardware repair/field service) certification
Experience in desktop support or help desk within a corporate environment
Strong troubleshooting skills across hardware and Windows 10/11
Familiarity with Active Directory, Microsoft 365, and basic networking
Experience with ticketing systems and structured support processes
Strong communication and customer-facing skills
Ability to prioritize multiple support requests and work effectively in a fast-paced setting.

Job Responsibility

Deliver onsite and remote support for desktops, laptops, and peripherals
Diagnose and resolve hardware, OS, and application issues in Windows environments
Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement
Image, configure, and deploy new systems and upgrades
Manage users and access in Active Directory and support Microsoft 365
Track and resolve tickets within ServiceNow or similar systems
Escalate complex issues and collaborate with infrastructure teams
Maintain asset inventory and ensure compliance with IT standards

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan
free online training

Fulltime

Desktop Support Analyst

Robert Half is seeking a Contract Desktop Support Analyst to join our client's d...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in desktop support, IT helpdesk, or a related role
Proficiency in troubleshooting hardware and software issues
Familiarity with Windows and Mac operating systems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of IT security best practices
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Excellent problem-solving skills and attention to detail

Job Responsibility

Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team
Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components
Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals
Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage
Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols
Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management
Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data
Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects
Continuously strive to enhance the end-user experience by providing excellent customer service and support

What we offer

medical, vision, dental, life and disability insurance
enrollment in company 401(k) plan

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical suppo...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing desktop or technical support in a detail-focused IT environment
Strong working knowledge of computer hardware, including setup, troubleshooting, and maintenance
Hands-on experience supporting Mac OS systems
Excellent verbal and written communication skills with a customer-focused approach
Ability to manage multiple support requests and prioritize tasks effectively
Comfortable working independently in a part-time role with flexibility to grow into a longer-term assignment

Job Responsibility

Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology
Support Mac OS environments, including troubleshooting operating system, software, and device-related problems
Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance
Set up, configure, and maintain computer hardware and related equipment for employees and teams
Track support activity, document resolutions, and escalate more complex issues when needed
Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Parttime

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide dependable technical ass...

Location

United States , San Antonio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology or a related discipline, or equivalent practical experience in technical support
At least 3 years of experience in desktop support, help desk, or another IT support-focused position
Working knowledge of Active Directory, Windows operating systems, service desk ticketing, and core troubleshooting practices
Experience supporting Microsoft 365, Intune, and endpoint protection tools in a business environment
Familiarity with cloud-based technologies and standard concepts related to modern endpoint management is preferred
Strong written, verbal, and interpersonal communication skills with the ability to support users professionally
Proficiency with Microsoft Office applications, Windows-based systems, and general computer research and problem-solving tools
Demonstrated ability to stay organized, manage multiple priorities, work independently, and maintain strong attention to detail in a deadline-driven setting

Job Responsibility

Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution
Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials
Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments
Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation
Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards
Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively
Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints
Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement
Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks
Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training

Desktop Computing Analyst

Desktop Computing Analyst - Performs analytical, technical and administrative wo...

Location

United States , Tucson

Salary:

Not provided

Tucson Medical Center

Expiration Date

Until further notice

Requirements

Associate’s degree, or an equivalent combination of relevant education and experience
Six (6) months of desktop analysis experience
A+ certification required within 6 months of hire
Knowledge of personal computer (PC) products and systems and how to evaluate and trouble shoot issues
Skill in analyzing PC products and systems, and training users
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in written or diagram form

Job Responsibility

Performs analytical, technical and administrative work in the planning, design and installation of personal computer (PC) systems, mobile devices, smartphones, printers, audio/visual equipment, cable television and other end user devices
Builds, tests and deploys desktop devices
Confers with customers to identify types of hardware and software required and provides training in their use
Follows established protocols for PC applications and hardware while installing and supporting hardware and software
Builds, installs, tests and inventories desktop hardware, software, printers, smartphones and other end user devices
Works with Microsoft Windows, Windows Embedded, Macintosh and other operating systems, as needed
Installs and configures network connectivity devices
Utilizes documented instructions for installations of supported products
Provides support in an on-call rotation
Troubleshoots simple to moderate desktop hardware/software and network connectivity problems with minimal assistance

Fulltime

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical suppo...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience supporting PC desktop and workstation environments in a structured setting
Working knowledge of Active Directory administration for common user support tasks
Strong understanding of desktop hardware troubleshooting, repair coordination, and device setup
Experience supporting Microsoft Windows 10 in an end-user environment
Familiarity with desktop imaging tools and standardized workstation deployment practices
CompTIA A+ certification or comparable practical technical support experience
Additional knowledge aligned with CompTIA Network+ or Security+ principles is preferred
Ability to communicate clearly, prioritize support requests, and deliver dependable customer service

Job Responsibility

Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner
Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users
Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance
Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization
Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment
Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing
Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs
Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Select Country

Desktop Analyst

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Desktop Analyst

Desktop Analyst

Field Tech Analyst- Desktop Support

Desktop Support Analyst

Desktop Support Analyst

Desktop Support Analyst

Desktop Support Analyst

Desktop Computing Analyst

Desktop Support Analyst

Our AI answers in your language