Desktop Analyst II Job at Robert Half (Jersey City)

Help Desk Analyst II

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 5 years of experience in a technical support or help desk role
proficiency in troubleshooting and maintaining computer hardware, including desktops and laptops
strong knowledge of Microsoft Office 365, including setup and issue resolution
hands-on experience with ServiceNow ITSM for incident and request management
familiarity with mobile device management tools such as Intune
expertise in managing and troubleshooting authentication systems like Okta
solid understanding of Citrix and Cisco technologies
excellent communication skills and the ability to explain technical concepts to non-technical users.

Job Responsibility

Deliver prompt and effective support for hardware, software, and operating systems, addressing user issues across various platforms including Mac and Windows
manage and troubleshoot mobile devices, including Android systems, ensuring secure and efficient performance
support and maintain enterprise-level applications such as Microsoft Office 365, Citrix, and Intune
utilize ServiceNow ITSM to log, track, and resolve technical incidents and service requests
perform hardware diagnostics and repairs, ensuring minimal downtime for users
assist with user access management, including Okta and other authentication systems
collaborate with network and infrastructure teams to resolve connectivity issues and optimize performance
provide guidance and training to end users on system functionalities and best practices
maintain detailed records of technical solutions and contribute to the knowledge base for future reference
monitor and implement updates or patches to ensure systems remain secure and up-to-date.

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan.

Fulltime

Help Desk Analyst II

The selected candidate will be an integral part of our team, focusing on providi...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficient knowledge and experience in O 365
Demonstrated skills in Audio Video technologies
Must possess working knowledge of Active Directory
Basic Network Troubleshooting skills
Minimum of 2 years experience in a similar role
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Proven ability to manage multiple tasks simultaneously
Strong customer service orientation
ITIL certification is preferred

Job Responsibility

Provide hands-on technical support
Offer desktop and remote support for Windows, Office365, Active Directory, and other enterprise applications
Handle installation, configuration, and maintenance of computers, peripherals, and audio-visual equipment
Ensure smooth operation of video conferencing systems
Perform basic network troubleshooting
Assist in basic system administration tasks
Collaborate with vendors
Develop and maintain IT documentation, training materials, and knowledge base articles
Support and maintain audio-visual technologies

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Support Analyst II

As part of the support team, you will provide level II technical support for our...

Location

Canada , Edmonton

Salary:

Not provided

NIRIX

Expiration Date

Until further notice

Requirements

You have an attitude for customer service excellence
You passionately enjoy working with customers
You have 3-4 years of providing hands-on technical support with a particular focus on cloud and/or hosting services
Experience with the following is considered an asset (Remote Access Technologies, Virtualization Technologies such as Hyper-V and VMware, Windows Server, Linux, Active Directory, LDAP, Microsoft Azure, Amazon AWS, Microsoft IIS, Apache, Cisco Meraki, Ubiquiti, SonicWALL, Portecle, Open SSL, Lets Ecnrypt, SSl, TLS, VLAN, VPN, SSH, FTP, Firewall, IIS, Apache, Microsoft Teams, Microsoft 365, Microsoft SharePoint, SQL Server, MySQL, Bash, Windows Scripting Host, Windows PowerShell, Windows Deployment Services, Patch Management Systems, Remote Monitoring Tools, Confluence, BMS (Broker Management System), EDI, QuickBooks, Sage 50, Xactimate, Polycom IP Phone, Goto by LogMeIn)
A current Microsoft certification (Preferred)
Excellent and effective written and verbal communications skills. Must be fluent in English
Ability to effectively communicate issues, ideas, proposals, and solutions
Ability to work in a team environment of diverse specialization such as administration vs technical
Excellent organization skills with detail AND accuracy
Excellent documentation skills with detail AND accuracy

Job Responsibility

Provide professional and timely technical support for NIRIX oneWorkspace 365 customers
Work collaboratively with various departments and teams in delivering excellent and prompt customer support
Proactively monitor and analyze logs and alerts generated from our monitoring systems
Advance level troubleshooting of mail flow and delivery issues
Troubleshoot and optimize customer’s public DNS records related to oneWorkspace 365
Troubleshoot network related issues affecting oneWorkspace 365 user experience using tools such as but not limited to psping, tracert, nslookup, and other advanced network monitoring tools
Provider data restoration and recovery as required
Maintain, develop, and enhance existing PowerShell and Windows scripts used for system automation and reporting.
Work with 3rd party vendors to troubleshoot system issues, performance tuning, and other maintenances
Assist Technology Operations Team with deploying an approved application to oneWorkspace 365 servers

What we offer

Paid Vacation
Personal wellness days
Flexible work arrangement
Lots of onsite parking
Discount on all major computer equipment
Company events
Paid time off
Extended Health Care
Health Spending Account
Discounted underground parking

Fulltime

Application Systems Analyst II

The Application Systems Analyst reports to the Program Manager of Technology Sys...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field. Additional related experience may substitute for a degree on a year-for-year basis for up to four (4) years
Four (4) years of experience with information technologies and systems analysis that includes ERP Financial Systems
Two (2) years of experience with Oracle Fusion (Procurement, Financials, HCM, Role Based Security), Oracle report development
Experience working on, configuring, and supporting multiple commercial off-the-shelf or custom-built cloud or on-premise enterprise business application systems
Experience with direct end-user support in a customer service role
Experience in troubleshooting, analyzing logs, and utilizing debugging tools for timely resolution of technical problems
Excellent organization abilities, analytical skills, and communication skills including the ability to effectively communicate technical information to a non-technical audience
Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant in organizational changes
Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors and undertake duties and tasks as assigned without close supervision
Ability to be a positive and constructive contributor in a team-based environment

Job Responsibility

Manage Oracle Fusion (Procurement, Financials, HCM, etc), Role Based Security, upgrades and security
Implement, manage, and support desktop and Software as a Service (SaaS) application systems
Configure and develop applications, custom processes, functionality, reports, queries, interfaces, and system integration in support of business needs
Ensure data integrity within systems owned. Understand data relationships, and resolve data and interface issues
Assist with documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and Capital Metro is compliant with vendor licensing requirements
Participate in on-call rotation for after-hours IT support
Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems
Provide technical support and leadership assistance on projects. Successfully assist in tasks or projects as assigned. Provide leadership assistance in working with technology vendors and implementation partners to implement technical solutions
Provide periodic reports to management
Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Lead in efforts to encourage system use and adoption within the business areas. Act as an advocate and advisor for the application of technology solutions to the agency

Help Desk Analyst II

In this long-term contract role, you will provide technical support for various ...

Location

United States , Sacramento

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a help desk or technical support role
Proficiency in supporting PC desktops and workstations
Strong knowledge of Windows 10 operating system
Familiarity with virtual desktop environments, particularly Citrix-based systems
Excellent communication skills for interacting with users and team members
Commitment to following safety protocols and working in secure environments

Job Responsibility

Provide technical assistance and troubleshooting for virtual desktops, including Citrix-based systems and related applications
Utilize ticketing systems to manage and resolve user issues, with training provided for specific platforms as needed
Support and maintain hardware such as Wyse thin clients, HP printers, and Fujitsu 7160 scanners
Perform sanitization and safety measures while working in secure environments, ensuring compliance with health protocols
Manage IT call center operations, responding to inquiries during designated hours, Monday through Friday
Assist with the setup, configuration, and maintenance of PC desktops and workstations
Deliver training and guidance to users on court-specific applications and tools
Collaborate with team members to optimize system performance and minimize downtime
Conduct regular checks and updates to ensure systems are running efficiently
Provide documentation and reports on technical issues and resolutions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Analyst II

We are looking for a skilled Help Desk Analyst II to join our team in Appleton, ...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a customer service or support-oriented role
1-2 years of hands-on experience providing support for desktop devices, including PCs and laptops
Proficiency in troubleshooting hardware issues and performing device imaging
Familiarity with Windows desktops/laptops and standard provisioning tools
Working knowledge of Active Directory and group management
Experience with Microsoft SCCM and Office 365 applications
Ability to manage service desk tickets and resolve technical concerns effectively
Strong communication and collaboration skills to work within a team-oriented environment

Job Responsibility

Prepare and configure devices for new and existing users, ensuring readiness for deployment
Respond to deskside support requests and troubleshoot technical issues efficiently
Assist with triage and resolution of service desk tickets, handling Level 1 and light Level 2 tasks
Provide coverage for onsite support during team absences or scheduling changes
Perform hardware replacements, desktop imaging, and device setup tasks
Utilize management tools to oversee device configurations and deploy software updates
Update and manage user groups within Active Directory, ensuring proper access permissions
Collaborate with team members in real-time via chat to address and resolve technical challenges

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Business Operations Analyst II

The Business Operations Analyst II supports customer service operations by deliv...

Location

United States , Providence

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelors degree preferably in Business Analytics, Finance, Operations, Information Systems or a related field
3 years of experience in business operations analysis, customer operations analytics or a similar analytical role
Strong analytical and problem solving skills with the ability to interpret and explain operational data
Hands on experience developing and maintaining reporting solutions using data visualization tools, preferably Power BI Desktop and Power BI Report Builder
Proficiency in SQL for querying, validating and analyzing data across multiple datasets
Advanced Excel skills (pivot tables, formulas, data validation and analysis)
Experience working with operational KPIs and performance management metrics
Ability to update and maintain existing reports and analytical queries to support evolving business needs
Demonstrated ability to validate data accuracy, reconcile results and document assumptions
Strong written and verbal communication skills with the ability to present insights to both technical and non technical audiences

Job Responsibility

Analyze customer services operational data including call volume, handle time, service levels, backlog, billing accuracy and customer satisfaction metrics
Develop and maintain dashboards, scorecards and recurring reports for leadership and operational teams
Monitor key performance indicators (KPIs) related to customer experience, efficiency and compliance
Identify trends, risks and root causes impacting customer performance and service delivery
Partner with business stakeholders to translate operational needs into analytical requirements
Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement
Ensure accuracy, consistency and transparency of reporting and documentation
Assist with data preparation for regulatory reporting or audits related to customer service performance

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst II

We are looking for a skilled and motivated Help Desk Analyst II to join our team...

Location

United States , King of Prussia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory and Windows Server 2012 R2
Associate’s degree or technical certification, or a minimum of 3 years’ experience in technical support
Microsoft certification and strong understanding of PC hardware
Hands-on experience with ServiceNow or similar cloud-based helpdesk systems
Familiarity with remote troubleshooting tools such as Zoho, Intune, or Azure
Strong organizational and time management skills
Ability to work under pressure and adapt to changing priorities
Excellent problem-solving skills and initiative to think creatively

Job Responsibility

Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently
Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals
Offer guidance and troubleshooting for Office 365 applications to enhance user experience
Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance
Set up and support audio-visual systems in corporate environments
Maintain accurate asset management records for mobile devices, desktops, and laptops
Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups
Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively
Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records
Participate in project tasks and provide suggestions to improve processes and workflows

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Desktop Analyst II

Robert Half

Location:
United States , Jersey City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2025

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Robert Half

Location:United States , Jersey City

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 26, 2025

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Job Posted:
March 26, 2025