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Desktop Analyst II

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Jersey City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Job Responsibility:

  • Provide IT support through various channels such as phone, email, and in-person requests
  • Troubleshoot and resolve hardware and software issues in a timely and courteous manner
  • Manage and track all problem and resolution activity within the tracking system
  • Install and configure basic PC software applications like Microsoft Office, Citrix, etc.
  • Stage and configure new and existing desktops, laptops, and peripheral equipment
  • Act as primary and secondary support for computer upgrades and installations
  • Assist in managing hardware and software assets
  • Participate in the hardware warranty repair process
  • Contribute to the continuous development of problem-solving techniques and more efficient support methods
  • Display proficiency in both PC and MAC systems
  • Support meetings as required
  • Perform other related tasks as assigned

Requirements:

  • Proficiency in Email Correspondence
  • Familiarity with the software 'About Time'
  • Ability to provide clear, concise answers to client queries
  • Knowledge of various Methods used in IT support
  • Experience in conducting system Upgrades
  • Proven track record in providing excellent Customer Support
  • Skilled in Submission of technical reports and documentation
  • Expertise in Desktop Hardware maintenance and repair
  • Ability to provide Onsite support when necessary
  • Knowledge of Laptop Hardware and its troubleshooting
  • Proficiency in handling and maintaining Computer Hardware
  • Ability to use and create Templates for reporting and documentation
  • Experience with Peripheral Equipment setup and troubleshooting
  • Deep understanding of PC Operating Systems
  • Proficiency in handling and troubleshooting Mac Computers
  • Familiarity with Track System for logging and tracking IT issues
  • Experience with Citrix virtualization software
  • Proficiency in using the Servicenow Application for IT service management
  • Ability to communicate Courteously with clients
  • Skills to Troubleshoot Hardware issues effectively
  • Familiarity with Cedar.AI software
  • Proficiency in various PC Software and applications
  • Knowledge of Network Information Service (NIS)
  • Experience in Software Asset Management
  • Must be eligible to work in the U.S.
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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