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Desktop Administration-WOS

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NTT DATA

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Location:
United States , Atlanta

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience. The technician will have the responsibility to own the issues through resolution.

Job Responsibility:

  • Providing onsite technical support for end users, through tickets for issues at the client site
  • Providing IT support and customer services, to ensure the users are satisfied with their IT support experience
  • Owning the issues through resolution
  • Performing troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
  • Responding to calls after normal business hours per leader instructions
  • Updating and resolving tickets in a timely manner to achieve Service Levels
  • Identifying potential issues that could adversely impact end user experience and taking corrective action

Requirements:

  • Typically requires 5-8 years relevant experience
  • High School Diploma or equivalent
  • Undergraduate degree or some college coursework preferred
  • Strong knowledge of Windows operating system environment
  • Solid client service skills
  • A+ desktop or equivalent skill set is required
  • additional certifications for various hardware platforms may be required
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Travel including overnight domestic or international trips may be required
  • Skill: Desktop Management-Desktop Administration-Wintel 3227124

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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