CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Deskside Support Technician

United States, Hackensack Employment contract 28.22 - 31.00 USD / Hour · Job Posted July 05, 2026
Apply Position
Job Link Share

Job Description

We are currently seeking a Deskside Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

Job Responsibility

  • Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment
  • Provide customer service to a large end user base onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems
  • Ability to identify issues caused by firewall, proxy, or anti-virus software
  • Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals
  • Diagnoses and resolves product performance problems using advanced tools / technical knowledge
  • IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables
  • Ticket and workload management utilizing customer provided ticketing system
  • Physically able to lift and move hardware

Requirements

  • 3+ years of experience desktop support experience including: hands on experience with workstation hardware, including assembly, troubleshooting and components replacement
  • hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers

Nice to have

  • MS Windows
  • MS Office
  • Google Workspace knowledge
  • ChromeOS
  • IOS
  • Citrix client
  • motivated technician with proven troubleshooting skills
  • proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service
  • must be able to effectively multi-task and work in a dynamic, fast-paced team environment
  • familiarity with workgroup and domain environments
  • Windows 10 / ChromeOS / Cloud Ready Deployments
  • Active Directory - Computer management
  • Imaging, software push using Ivanti LANDesk
  • work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
  • smart hands for specific support towers
  • provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
  • break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)

What we offer

  • medical insurance
  • dental insurance
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Deskside Support Technician

8 matching positions

New

Deskside Support Technician

This position is responsible for providing operational and technical support for...
Location
Location
United States , Findlay
Salary
Salary:
25.00 - 28.00 USD / Hour
apexsystems.com Logo
Apex Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-6 years of experience in helpdesk, deskside support, and hardware/software break-fix, including support for end-users and VIPs
  • Expertise in supporting and troubleshooting Windows 10, Windows 7, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and iOS devices (iPad and iPhone)
  • Strong understanding of Microsoft Outlook and Outlook Web Access is required.
Job Responsibility
Job Responsibility
  • Provide superior customer service in all situations
  • Accurately escalate tickets to internal teams, management, or outside resources with detailed notes
  • Resolve hardware and software problems with minimum disruption to users and coordinate hardware repairs with service vendors as needed
  • Apply advanced diagnostic techniques to identify problems, investigate causes, and implement solutions
  • Install, configure, troubleshoot, and maintain desktop and laptop computer images
  • Collaborate with support teams to ensure the accuracy of the asset tracking system
  • Implement and enforce IT Asset Management processes, policies, and standards
  • Maintain a knowledge base of relevant hardware and software applications.
What we offer
What we offer
  • Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection
  • ESPP (employee stock purchase program)
  • 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • Corporate discount savings program and other discounts
  • On-demand training program
  • Access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
  • Certification discounts and other perks to associations that include CompTIA and IIBA
  • Dedicated customer service team for our Consultants that can address questions around benefits and other resources
  • Fulltime
Read More
Arrow Right

Deskside Support Technician

We are seeking an experienced Deskside Support Technician (Tier II) to provide h...
Location
Location
United States , Washington, DC
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma and 5+ years of relevant IT support experience
  • Active Public Trust clearance (or ability to maintain one)
  • Hands-on Tier II technical support experience in a Windows enterprise environment
  • Strong customer service orientation with a consistent, professional, and courteous demeanor
  • Proven ability to communicate complex issues clearly to non-technical users
  • Experience using ITSM ticketing systems (ServiceNow, Remedy, etc.)
  • Ability to diagnose and resolve issues related to Windows workstations, Microsoft Office applications, and standard enterprise tools
Job Responsibility
Job Responsibility
  • Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency
  • Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements
  • Install and configure specialty software applications not distributed through SCCM
  • Remove or disable devices on the network at the direction of Security
  • Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner
  • Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution
  • Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards
  • Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight
  • Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Deskside Support Technician

The Deskside Support Technician (Field Support) provides advanced on-site techni...
Location
Location
United States , Englewood
Salary
Salary:
23.09 - 34.63 USD / Hour
comcastadvertising.com Logo
Comcast Advertising
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma / GED
  • 5-7 Years Relevant Work Experience
  • Provide advanced on-site deskside and remote support for desktops, laptops, mobile devices, docking stations, and peripherals
  • Diagnose and resolve complex operating system, applications, and hardware issues (Windows 10/11, macOS)
  • Perform advanced troubleshooting of Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
  • Support endpoint management tools (Intune, Jamf, or equivalent) including imaging, patching, and software deployments
  • Troubleshoot advanced network connectivity issues (TCP/IP, DNS, DHCP, VPN, wired/wireless)
  • Perform device imaging, encryption, configuration, and lifecycle management
  • Support conference room technologies and collaboration tools
  • Maintain detailed documentation within the ticketing system
Job Responsibility
Job Responsibility
  • Analyze recurring incidents and implement long-term solutions where appropriate
  • Support workstation deployment and device refresh initiatives
  • Assist with office moves, hardware rollouts, and technology upgrades
  • Implement and maintain desktop standards in alignment with IT policies
  • Collaborate with infrastructure, security, and application teams to resolve escalated issues
What we offer
What we offer
  • Medical, prescription, vision, and dental insurance
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more
  • Fulltime
Read More
Arrow Right

Deskside Support Technician

The Deskside Support Technician (Field Support) provides advanced on-site techni...
Location
Location
United States , Alpharetta
Salary
Salary:
Not provided
comcastadvertising.com Logo
Comcast Advertising
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma / GED
  • 5-7 Years Relevant Work Experience
  • Provide advanced on-site deskside and remote support for desktops, laptops, mobile devices, docking stations, and peripherals
  • Diagnose and resolve complex operating system, applications, and hardware issues (Windows 10/11, macOS)
  • Perform advanced troubleshooting of Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
  • Support endpoint management tools (Intune, Jamf, or equivalent) including imaging, patching, and software deployments
  • Troubleshoot advanced network connectivity issues (TCP/IP, DNS, DHCP, VPN, wired/wireless)
  • Analyze recurring incidents and implement long-term solutions where appropriate
  • Perform device imaging, encryption, configuration, and lifecycle management
  • Support conference room technologies and collaboration tools
Job Responsibility
Job Responsibility
  • Provide advanced on-site technical support for end users, resolving complex hardware, software, and connectivity issues that require in-depth troubleshooting beyond Level 1 support
  • Operate with minimal supervision and take ownership of escalated incidents
  • Work within established IT policies and procedures while exercising independent judgment to diagnose and resolve non-routine technical problems
What we offer
What we offer
  • Medical, prescription, vision, and dental insurance for eligible employees
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more
  • Fulltime
Read More
Arrow Right

Deskside Support Technician II

Location
Location
United States , Washington
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma with 5+ years of relevant IT support experience
  • Active Public Trust clearance
  • Experience providing Tier II support in enterprise Windows environments
  • Experience using ITSM/ticketing systems
  • Strong troubleshooting skills across desktop, software, and peripheral technologies
  • Excellent written and verbal communication skills
  • Strong customer service and prioritization abilities
Job Responsibility
Job Responsibility
  • Provide onsite Tier II deskside support for end-user incidents and service requests
  • Troubleshoot and resolve issues involving Windows desktops and laptops, Microsoft Office applications, Outlook and Exchange, Printers and peripherals
  • Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries
  • Install and support specialty applications not packaged within SCCM
  • Remove devices from the network in accordance with security directives
  • Support printer troubleshooting, toner replacement, and device maintenance
  • Maintain accurate updates within the ITSM ticketing system
  • Prioritize incidents based on SLA requirements and customer impact
  • Deliver high-touch 'white glove' support for senior leadership offices
  • Provide timely, professional communication throughout issue resolution
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
Read More
Arrow Right

Desktop Support Technician

The Desktop Support Technician role at NTT DATA involves providing technical sup...
Location
Location
United States , Cary
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years' experience desktop and/or deskside experience
  • High School Diploma or equivalent
  • Reliable personal transportation (Automobile)
  • Ability to physically perform general office requirements (ability to lift 50lbs)
  • Strong knowledge of Windows operating system environment
  • Solid client service skill
  • A+ desktop or equivalent skill set is highly preferred
  • additional certifications for various hardware platforms may be required
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
Job Responsibility
Job Responsibility
  • Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
  • Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
  • Diagnose and resolve software issues, operating system issues, and network issues
  • Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
  • Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
  • Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes
  • Fulltime
Read More
Arrow Right

Field Office Deskside Technician

The Field Office Deskside Technician provides onsite IT Services at Field Office...
Location
Location
United States , Memphis
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or General Education Development (GED) Certification
  • Minimum 4 years experience performing deskside technical support roles or responsibilities
  • Ability to obtain Public Trust clearance
Job Responsibility
Job Responsibility
  • Providing on-site IT services
  • Troubleshooting end-user devices
  • Managing IT assets
  • Staffing a Tech Bar for immediate troubleshooting
  • Performing MACD (Move, Add, Change, Delete) support
  • Proactive monitoring and break/fix services
  • Fulltime
Read More
Arrow Right

Hq deskside technician

The HQ Deskside Technician provides Deskside Services at Headquarters within Mis...
Location
Location
United States , Arlington
Salary
Salary:
60214.00 - 81466.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HS Diploma
  • Minimum 2 years of experience supporting role/responsibilities above
  • Ability to obtain a Public Trust clearance
Job Responsibility
Job Responsibility
  • Providing deskside services at Headquarters within Mission and Site Support Services under the Service Delivery Line of Business
  • Delivering on-site support for immediate walk-up assistance during business hours to maintain IT asset functionality and minimize business disruptions
  • Resolving user issues promptly and enhancing the overall customer experience
  • Facilitating efficient ticket management using ITSM tools like ServiceNow
  • Providing timely walk-up support and knowledge of end-user device management to ensure reliable operations
  • Assessing IT environments and supporting mission requirements
  • Contributing to proactive monitoring and comprehensive site support
What we offer
What we offer
  • Medical, dental, and vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right