Deskside Support Technician

• Provide deskside support for desktops, laptops, mobile devices, and peripherals
• Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues
• Respond promptly to VIP support requests, ensuring high-quality service and minimal downtime
• Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting
• Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
• Maintain accurate documentation of incidents, service requests, and asset movements
• Collaborate with remote IT teams and escalate issues when necessary
• Follow IT policies, procedures, and security standards

• Strong knowledge of Windows OS, Microsoft Office, and enterprise applications
• Experience with Zebra printers and related tools (e.g., ZPL, ZebraDesigner)
• Basic understanding of networking (TCP/IP, DNS, DHCP)
• Experience supporting VIP or executive users
• Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems
• Excellent communication and customer service skills
• Ability to lift and move IT equipment as needed
• A Bachelor’s or Higher Degree is the minimum entry required for the position

Preferred Certifications: CompTIA A+ / Network+ ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate

• medical, vision, dental, life, disability insurance
• paid time off (including holidays, parental leave, and sick leave, as required by law)