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Apex Systems Logo Apex Systems · IT - Administration

Deskside Support Technician

United States, Findlay 25.00 - 28.00 USD / Hour · Job Posted July 05, 2026
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Job Description

This position is responsible for providing operational and technical support for corporate end-user workstations. This resource will be troubleshooting hardware and software and escalating tickets properly. The successful candidate must understand business requirements, translate these requirements into solutions, and work collaboratively with multi-disciplinary workgroups to seek solutions to problems.

Job Responsibility

  • Provide superior customer service in all situations
  • Accurately escalate tickets to internal teams, management, or outside resources with detailed notes
  • Resolve hardware and software problems with minimum disruption to users and coordinate hardware repairs with service vendors as needed
  • Apply advanced diagnostic techniques to identify problems, investigate causes, and implement solutions
  • Install, configure, troubleshoot, and maintain desktop and laptop computer images
  • Collaborate with support teams to ensure the accuracy of the asset tracking system
  • Implement and enforce IT Asset Management processes, policies, and standards
  • Maintain a knowledge base of relevant hardware and software applications.

Requirements

  • 4-6 years of experience in helpdesk, deskside support, and hardware/software break-fix, including support for end-users and VIPs
  • Expertise in supporting and troubleshooting Windows 10, Windows 7, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and iOS devices (iPad and iPhone)
  • Strong understanding of Microsoft Outlook and Outlook Web Access is required.

Nice to have

  • Experience with ServiceNow ticketing system
  • Extensive support experience with VPN, Citrix, and Wireless Networks
  • Experience supporting video conference technologies
  • Experience working with third-party service suppliers.

What we offer

  • Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection
  • ESPP (employee stock purchase program)
  • 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • Corporate discount savings program and other discounts
  • On-demand training program
  • Access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
  • Certification discounts and other perks to associations that include CompTIA and IIBA
  • Dedicated customer service team for our Consultants that can address questions around benefits and other resources
  • Certified Career Coach.
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