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Deskside Support Technician

United States, Alpharetta · Job Posted March 04, 2026
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Job Description

The Deskside Support Technician (Field Support) provides advanced on-site technical support for end users, resolving complex hardware, software, and connectivity issues that require in-depth troubleshooting beyond Level 1 support. This role operates with minimal supervision and takes ownership of escalated incidents, working within established IT policies and procedures while exercising independent judgment to diagnose and resolve non-routine technical problems.

Job Responsibility

  • Provide advanced on-site technical support for end users, resolving complex hardware, software, and connectivity issues that require in-depth troubleshooting beyond Level 1 support
  • Operate with minimal supervision and take ownership of escalated incidents
  • Work within established IT policies and procedures while exercising independent judgment to diagnose and resolve non-routine technical problems

Requirements

  • High School Diploma / GED
  • 5-7 Years Relevant Work Experience
  • Provide advanced on-site deskside and remote support for desktops, laptops, mobile devices, docking stations, and peripherals
  • Diagnose and resolve complex operating system, applications, and hardware issues (Windows 10/11, macOS)
  • Perform advanced troubleshooting of Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
  • Support endpoint management tools (Intune, Jamf, or equivalent) including imaging, patching, and software deployments
  • Troubleshoot advanced network connectivity issues (TCP/IP, DNS, DHCP, VPN, wired/wireless)
  • Analyze recurring incidents and implement long-term solutions where appropriate
  • Perform device imaging, encryption, configuration, and lifecycle management
  • Support conference room technologies and collaboration tools
  • Maintain detailed documentation within the ticketing system including root cause and resolution steps
  • Ensure compliance with security standards, endpoint hardening policies, and patch management requirements
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Support workstation deployment and device refresh initiatives
  • Assist with office moves, hardware rollouts, and technology upgrades
  • Implement and maintain desktop standards in alignment with IT policies
  • Collaborate with infrastructure, security, and application teams to resolve escalated issues

What we offer

  • Medical, prescription, vision, and dental insurance for eligible employees
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more
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