Deskside Support Technician Job at Comcast Advertising (Alpharetta)

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

Sr Desktop Support Analyst

The Senior Desktop Support Analyst is responsible for overseeing and maintaining...

Location

United States , Indianapolis

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasks
Outstanding written and oral communication skills
Demonstrated experience providing excellent customer service
Strong experience troubleshooting Windows Operating Systems
Experience imaging PCs using Intune
Ability to work with a sense of urgency and strong attention to detail
Strong analytical and critical thinking skills
Experience using an enterprise ticketing system such as ServiceNow or JIRA
Experience troubleshooting and supporting Microsoft O365 as well as working within Active Directory
Experience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users

Job Responsibility

Diagnosing and resolving technical issues
Managing lifecycle processes
Training deskside support staff
Break/fix support
Inventory management
Hardware/software lifecycle
Endpoint security
Mobile device management (MDM)

Fulltime

Sr Desktop Support Analyst

The Senior Desktop Support Analyst is responsible for overseeing and maintaining...

Location

United States , Indianapolis

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasks
Outstanding written and oral communication skills
Demonstrated experience providing excellent customer service
Strong experience troubleshooting Windows Operating Systems
Experience imaging PCs using Intune
Ability to work with a sense of urgency and strong attention to detail
Strong analytical and critical thinking skills
Experience using an enterprise ticketing system such as ServiceNow or JIRA
Experience troubleshooting and supporting Microsoft O365 as well as working within Active Directory
Experience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users

Job Responsibility

Overseeing and maintaining the software and hardware needs of end-users while ensuring a secure, efficient, and up-to-date environment
Diagnosing and resolving technical issues
Managing lifecycle processes
Training deskside support staff to perform at a high level
Break/fix support
Inventory management
Hardware/software lifecycle
Endpoint security
Mobile device management (MDM)

Fulltime

Tier 2 Deskside Systems Technician

We are seeking a qualified, customer‑focused Tier 2 Deskside / Systems Technicia...

Location

United States , Rockville, MD or Bluemont, VA

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 3+ years of relevant experience, or equivalent experience in lieu of degree
Hands‑on experience deploying and supporting Dell laptops/desktops using Windows 10/11 images
Strong troubleshooting experience supporting end‑user hardware and software issues
Experience providing deskside support via ServiceNow or similar ITSM tools
Familiarity with enterprise IT environments, patch deployment, and validation
Excellent documentation, analytical, and communication skills
Ability to lift and move IT equipment as required
Must be a U.S. Citizen
Must be able to obtain a Public Trust security clearance prior to start (process may take 1–4 months)

Job Responsibility

Serve as a primary point of contact for on‑site deskside support, including break/fix and operational activities for desktop and laptop systems
Deploy, configure, and support Windows 10 and Windows 11 devices in a non‑disruptive manner
Provide Tier 2 support and partner with Tier 3 teams for escalations, changes, and upgrades
Support IT operations during practice, mock, and live continuity (DR/COOP) exercises
Communicate clearly with end users and project stakeholders, providing timely status updates
Perform configuration and deployment of laptops, desktops, thin clients, and mobile devices
Assist with procurement, deployment, tracking, and disposal of hardware and software assets
Maintain accurate documentation and update records in the ITSM system
Support a high‑availability enterprise environment, following best practices for redundancy and virtualization
Perform routine system maintenance including software updates, backups, and recovery tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

PC Technician

We are looking for an experienced PC Technician to join our team on a long-term ...

Location

United States , Harrisburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Windows operating systems
Strong ability to troubleshoot and resolve technical issues
Experience in creating and managing user accounts in Active Directory
Familiarity with deskside support in environments requiring attention to detail
Solid understanding of hardware diagnostics and repair

Job Responsibility

Deliver on-site technical assistance to medical staff, addressing hardware and software issues promptly
Collaborate with remote support teams across the country to resolve complex technical challenges
Troubleshoot and resolve problems within a Windows-based environment
Manage user accounts, including creation and maintenance
Ensure consistent deskside support for employees to enhance productivity
Diagnose and repair hardware malfunctions effectively
Provide guidance and training to users on system functionalities
Maintain documentation of technical issues and resolutions for future reference
Monitor system performance to prevent downtime and optimize efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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