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Deskside Support Engineer

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Airswift Sweden

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Location:
Italy , Milan

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an experienced Deskside Support Engineer to provide onsite end-user technical support within a large corporate environment.

Job Responsibility:

  • Provide hands-on support for desktops, laptops (Windows & Mac), mobile devices, printers, scanners, AV systems, and peripherals
  • Troubleshoot issues across Windows 11, MacOS, VPN connectivity, wireless networks, and corporate applications
  • Perform IMAC tasks (Install/Move/Add/Change) and manage repairs, spare parts, and hardware components
  • Maintain system configurations and documentation while logging all activity in the client's ticketing tool
  • Support backups, data restorations, and user migrations
  • Deliver Smart Hands assistance for networking, server, and telecom technologies
  • Manage IT asset inventory, including periodic audits
  • Potentially provide Executive Support and occasional after-hours or on-call assistance
  • Travel to additional sites if required

Requirements:

  • Strong hands-on deskside / end-user support experience in a corporate environment
  • Proficiency with Windows 11, MacOS, Microsoft Office, PC hardware, smartphones, and peripherals
  • Experience supporting remote users and distributed environments
  • Ability to troubleshoot complex technical issues independently
  • Fluency in English (B2) and Italian (B2–C1)
  • Excellent communication, professionalism, and customer-facing skills
  • Ability to lift up to 25kg and work onsite continuously

Nice to have:

  • A+ Certification
  • MCP
  • ITIL Foundation
  • Experience providing Executive Support

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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