CrawlJobs Logo
Airswift Sweden Logo Airswift Sweden · IT - Administration

Deskside Support Engineer

Italy, Milan · Job Posted March 05, 2026
Apply Position
Job Link Share

Job Description

We are seeking an experienced Deskside Support Engineer to provide onsite end-user technical support within a large corporate environment.

Job Responsibility

  • Provide hands-on support for desktops, laptops (Windows & Mac), mobile devices, printers, scanners, AV systems, and peripherals
  • Troubleshoot issues across Windows 11, MacOS, VPN connectivity, wireless networks, and corporate applications
  • Perform IMAC tasks (Install/Move/Add/Change) and manage repairs, spare parts, and hardware components
  • Maintain system configurations and documentation while logging all activity in the client's ticketing tool
  • Support backups, data restorations, and user migrations
  • Deliver Smart Hands assistance for networking, server, and telecom technologies
  • Manage IT asset inventory, including periodic audits
  • Potentially provide Executive Support and occasional after-hours or on-call assistance
  • Travel to additional sites if required

Requirements

  • Strong hands-on deskside / end-user support experience in a corporate environment
  • Proficiency with Windows 11, MacOS, Microsoft Office, PC hardware, smartphones, and peripherals
  • Experience supporting remote users and distributed environments
  • Ability to troubleshoot complex technical issues independently
  • Fluency in English (B2) and Italian (B2–C1)
  • Excellent communication, professionalism, and customer-facing skills
  • Ability to lift up to 25kg and work onsite continuously

Nice to have

  • A+ Certification
  • MCP
  • ITIL Foundation
  • Experience providing Executive Support
Airswift Sweden - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Deskside Support Engineer

8 matching positions

Deskside Support Engineer

We are currently seeking a Deskside Support Engineer to join our team in Shibuya...
Location
Location
Japan , Shibuya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Business Level Japanese and English
  • Basic knowledge and interest in Audio Visual equipments and event production will be a plus
Job Responsibility
Job Responsibility
  • Provide support on IT request and break-fix to NTT’s customer employees in person and through phone calls, chats and emails
  • Provision new users with hardware, software, and account setup
  • Provide onsite and remote support for multiple locations
  • Troubleshoot and resolve a variety of technical problems including networking
  • Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting
  • Respond quickly to cyber, malware alerts and location outages
  • Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location
  • Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge
  • User Coaching: Conduct one-on-one or group training sessions to help users improve their technical skills and better understand the tools and applications they use
  • Self-Service Adoption: Promote and increase the adoption of user self-service tools and resources, reducing the dependency on direct IT support
  • Fulltime
Read More
Arrow Right

Deskside Support Engineer

The Deskside Support Engineer role involves on-site and remote support for deskt...
Location
Location
China , Shenzhen
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-6 years of relevant experience
  • Strong knowledge of Windows operating system environment
  • Solid customer interaction skills
  • A+ desktop or equivalent skill set is required
  • additional certifications for various hardware platforms may be required
Job Responsibility
Job Responsibility
  • Troubleshoots operational quality desktops, notebooks, printers, and associated peripherals
  • Installs, maintains and optimizes desktop/notebook configurations at customer sites
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instructs customers in the operation and maintenance of the system
  • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/notebooks/printers
  • Identifies potential issues that could adversely impact end user experience and takes corrective action
  • May respond to calls after normal business hours per leader instructions
  • Travel is required
  • Fulltime
Read More
Arrow Right

Deskside Support Engineer

Ergo are seeking a Deskside Support Engineer for an exciting hybrid opportunity ...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
ergogroup.ie Logo
Ergo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Management of M365 (supporting Teams, Exchange, One Drive etc.)
  • Windows 11 troubleshooting and support
  • ITIL (certification preferred)
  • ITSM ticketing systems (ServiceNow an advantage)
  • Supporting and setting up Mobile Devices (MDM)
  • Desktop support – hardware troubleshooting
  • strong technical knowledge around the M365 stack (Teams, One Drive, Sharepoint)
  • exceptional communication skills
Job Responsibility
Job Responsibility
  • Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
  • Troubleshooting operating systems (Windows10/11), business applications (MS O365, VPN clients, 3rd party apps), and common software errors
  • Handling incidents and service requests that are escalated from L1 Service Desk
  • Educating users on upcoming training (e.g. webinars) around technology use to facilitate pre-emptive support
  • Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications
  • Installing, configuring, and updating standard and authorised software
  • Supporting patching processes where required, either manually or through remote tools
  • Preparing new equipment (imaging, asset tagging, software installation)
  • Break/Fix for VIP users
  • Maintaining stock/asset records and updating asset management systems
What we offer
What we offer
  • pension
  • health insurance
  • 25 days AL
  • educational assistance
  • Fulltime
Read More
Arrow Right

Deskside Support Engineer

The Deskside Support Engineer will provide IT support to customers, troubleshoot...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Windows and Mac operating systems
  • Strong customer service skills
  • Ability to work collaboratively in a team environment
  • Bachelor's degree in Computer Science or a related field (preferred)
  • Fluent in Thai and English at a business level (speak, write, read)
  • Proficiency with common desktop applications and basic networking knowledge
  • Ability to manage multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Provide IT support to customers in person and through phone calls, chats, and emails
  • Troubleshoot technical issues
  • Manage desktop assets
  • Provision new users with hardware, software, and account setup
  • Provide onsite and remote support for multiple locations
  • Troubleshoot and resolve a variety of technical problems including networking
  • Provide technical support for mobile device issues using ABM and Samsung KNOX
  • Respond quickly to cyber, malware alerts and location outages
  • Utilize remote support tools to diagnose and resolve desktop issues
  • Set up, configure, and troubleshoot AV equipment for meetings and events
  • Fulltime
Read More
Arrow Right

IT Site Support Engineer

On behalf of one of our key partners, RED now has a new opportunity for an IT Su...
Location
Location
Czech Republic , Brno
Salary
Salary:
Not provided
redglobal.com Logo
RED Commerce - The Global SAP Solutions Provider
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience in IT Support / Deskside Support / Corporate IT
  • Hands-on experience with laptops, desktops, printers, and mobile devices
  • Strong knowledge of Windows OS, software installation, and troubleshooting
  • Basic understanding of networking and connectivity issues
  • Experience providing user-facing support in a corporate office environment
  • Fluent in Czech and English
Read More
Arrow Right

Senior IT Support Engineer

We’re partnering with a well-established, fast-paced organisation to hire a Seni...
Location
Location
United Kingdom , Haydock
Salary
Salary:
40000.00 - 45000.00 GBP / Year
advocate-group.co.uk Logo
Advocate Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience across Microsoft technologies (O365, SharePoint, Active Directory)
  • Solid understanding of Group Policy and server administration
  • Experience with virtualisation (Hyper-V) and networking (Meraki preferred)
  • Exposure to firewalls (Checkpoint ideal)
  • Experience operating across 1st - 3rd line support
  • Comfortable working in a hands-on, deskside support environment
  • Strong problem-solving skills with high attention to detail
  • Confident communicator, able to engage with stakeholders at all levels
  • Proactive mindset with a focus on continuous improvement
Job Responsibility
Job Responsibility
  • Provide 1st - 3rd line support across users, systems, and infrastructure
  • Maintain and monitor server environments, backups, and system performance
  • Administer Active Directory, including Group Policy and user management
  • Support and manage virtualised environments (Hyper-V)
  • Maintain network infrastructure (switches, WiFi, firewalls)
  • Troubleshoot and resolve technical issues across hardware and software
  • Support IT projects (e.g. cloud migrations, VoIP to MS Teams)
  • Ensure systems comply with IT policies, security, and best practices
  • Create and maintain technical documentation
  • Identify areas for improvement and proactively enhance systems and processes
  • Fulltime
Read More
Arrow Right

EUC Deskside Engineer

The EUC Deskside Engineer will provide on-site operational support for deskside ...
Location
Location
United Kingdom , Leicester
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong working knowledge of Windows 11
  • Strong working knowledge of PC Hardware
  • Strong working knowledge of iOS devices and supporting environments
  • Strong working knowledge of M365
  • Strong working knowledge of Support Ticket Management
  • Primary experience of working in a Desktop Support Environment
  • Confident with Support Ticket Management
  • Excellent customer skills with all levels of users (including VIP’s)
  • Capable of managing your own work time
  • Able to understand and resolve technical issues within your work scope
Job Responsibility
Job Responsibility
  • Robust handling of End User Support Tickets, both Incidents and Requests
  • Organise your work queue and proactively resolve tickets using the Ivanti Neurons Service Desk software
  • Timely updates of support tickets with clear communication of the ticket status / resolution given
  • Troubleshooting and resolving hardware and software issues in line with MBP (Managed Business Partner) agreed processes and procedures
  • Provide end user support / training / advice on relevant hardware and software support
  • To be able to work with other IT support teams (including offshore teams), where relevant, to help resolve support tickets
  • Direct support tickets to other support teams where applicable
  • Update CI’s (assets) to keep the CMDB up to date when deploying / redeploying hardware
  • Document / Update and share any fixes in the Knowledge Base (Ivanti Neurons)
  • Suggest any work related improvements you identify to your Team Lead
What we offer
What we offer
  • Range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
  • Fulltime
Read More
Arrow Right

Deskside Support Team Lead

The Deskside Support Team Lead is responsible for overseeing the deskside suppor...
Location
Location
Austria , Villach
Salary
Salary:
Not provided
lamresearch.com Logo
Lam Research
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role
  • Familiarity with ITIL framework and best practices
  • Strong technical knowledge of IT hardware, software, and networks
  • Proficiency in Deskside and asset management tools
  • Experience with remote support tools and technologies
  • Strong leadership and team management skills
  • Ability to motivate and mentor team members
  • Strong analytical and problem-solving skills
  • Ability to analyze performance metrics and identify areas for improvement
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers
  • Assign tasks, monitor performance, and provide regular feedback to team members
  • Foster a positive and collaborative team environment
  • Ensure timely and effective resolution of IT support requests and incidents
  • Monitor Deskside performance metrics and implement improvements as needed
  • Coordinate with other IT teams to ensure seamless service delivery
  • Develop and maintain standard operating procedures (SOPs) for deskside support
  • Ensure adherence to ITIL best practices and organizational policies
  • Identify and implement process improvements to enhance service efficiency and effectiveness
  • Oversee the management of incidents and problems, ensuring root cause analysis and resolution
What we offer
What we offer
  • Monthly salary is paid 14 times per year
  • Fulltime
Read More
Arrow Right