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Deskside Support Engineer

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NTT DATA

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Location:
Thailand , Bangkok

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Deskside Support Engineer will provide IT support to customers, troubleshoot technical issues, and manage desktop assets. The role requires proficiency in Windows and Mac operating systems, strong customer service skills, and the ability to work collaboratively in a team environment.

Job Responsibility:

  • Provide IT support to customers in person and through phone calls, chats, and emails
  • Troubleshoot technical issues
  • Manage desktop assets
  • Provision new users with hardware, software, and account setup
  • Provide onsite and remote support for multiple locations
  • Troubleshoot and resolve a variety of technical problems including networking
  • Provide technical support for mobile device issues using ABM and Samsung KNOX
  • Respond quickly to cyber, malware alerts and location outages
  • Utilize remote support tools to diagnose and resolve desktop issues
  • Set up, configure, and troubleshoot AV equipment for meetings and events
  • Provide on-site and offsite technical support during events
  • Perform regular maintenance and testing of AV equipment
  • Work closely with event organizers to understand technical requirements
  • Provide excellent customer service
  • Provide hands-on support for networking devices and facilitating network upgrades
  • Manage IT Rooms
  • Support IT maintenance including power shutdown & DR
  • Collaborate with internal and external parties to manage and resolve escalations
  • Leverage Office 365 tools internally
  • Provide efficient desktop support across multiple locations
  • Consistently meet and exceed key performance indicators (KPIs)
  • Assist in desktop support projects
  • Efficiently manage and resolve support tickets
  • Ensure all tickets are resolved within the SLA
  • Adhere to the ticketing process
  • Ensure that issues are called out on time using the correct channel
  • Escalate and work with third level support/ third party vendor on resolution of problem
  • Adhere to the escalation process
  • Manage the inventory, deployment, and maintenance of desktop assets
  • Ensure accurate record-keeping and oversee the entire asset lifecycle
  • Ensure adherence to and enforcement of IT processes and policies

Requirements:

  • Proficiency in Windows and Mac operating systems
  • Strong customer service skills
  • Ability to work collaboratively in a team environment
  • Bachelor's degree in Computer Science or a related field (preferred)
  • Fluent in Thai and English at a business level (speak, write, read)
  • Proficiency with common desktop applications and basic networking knowledge
  • Ability to manage multiple tasks simultaneously

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
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