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Provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring smooth functioning of IT devices, meeting-room infrastructure, and asset management.
Job Responsibility:
Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-user peripherals
Install, configure, and upgrade software/hardware as per organisation standards
Provide AV/IT support during meetings and conferences
Log and track support tickets in the ITSM tool, escalating when required
Coordinate with OEMs and authorised service providers for hardware repairs and warranty claims
Maintain and update IT Asset Register, including allocation and de-allocation of equipment
Ensure tickets are resolved within defined SLA timelines
Support internal/external IT audits by providing asset and incident data
Requirements:
Diploma/Graduate in IT/Computer Science or related field
2–4 years of experience in deskside/end-user IT support
Hands-on knowledge of Windows/Linux OS, hardware troubleshooting, and MS Office tools
Familiarity with ITSM/ticketing tools and remote troubleshooting tools
Good communication and customer service orientation
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