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Ergo are seeking a Deskside Support Engineer for an exciting hybrid opportunity in Dublin city centre. The successful candidate will provide support end-users for a high-profile public-sector client. Working for the current Microsoft and VMware Partner of the Year you will learn from the best Engineers in Ireland with a strong benefits package.
Job Responsibility:
Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
Troubleshooting operating systems (Windows10/11), business applications (MS O365, VPN clients, 3rd party apps), and common software errors
Handling incidents and service requests that are escalated from L1 Service Desk
Educating users on upcoming training (e.g. webinars) around technology use to facilitate pre-emptive support
Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications
Installing, configuring, and updating standard and authorised software
Supporting patching processes where required, either manually or through remote tools
Preparing new equipment (imaging, asset tagging, software installation)
Break/Fix for VIP users
Maintaining stock/asset records and updating asset management systems
Troubleshooting local connectivity issues
Documenting known issues, fixes, and standard procedures