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Deskside Support Engineer

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Ergo

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Location:
Ireland , Dublin

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Ergo are seeking a Deskside Support Engineer for an exciting hybrid opportunity in Dublin city centre. The successful candidate will provide support end-users for a high-profile public-sector client. Working for the current Microsoft and VMware Partner of the Year you will learn from the best Engineers in Ireland with a strong benefits package.

Job Responsibility:

  • Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
  • Troubleshooting operating systems (Windows10/11), business applications (MS O365, VPN clients, 3rd party apps), and common software errors
  • Handling incidents and service requests that are escalated from L1 Service Desk
  • Educating users on upcoming training (e.g. webinars) around technology use to facilitate pre-emptive support
  • Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications
  • Installing, configuring, and updating standard and authorised software
  • Supporting patching processes where required, either manually or through remote tools
  • Preparing new equipment (imaging, asset tagging, software installation)
  • Break/Fix for VIP users
  • Maintaining stock/asset records and updating asset management systems
  • Troubleshooting local connectivity issues
  • Documenting known issues, fixes, and standard procedures
  • Ensuring devices meet security baselines (antivirus, encryption, patching)

Requirements:

  • Management of M365 (supporting Teams, Exchange, One Drive etc.)
  • Windows 11 troubleshooting and support
  • ITIL (certification preferred)
  • ITSM ticketing systems (ServiceNow an advantage)
  • Supporting and setting up Mobile Devices (MDM)
  • Desktop support – hardware troubleshooting
  • strong technical knowledge around the M365 stack (Teams, One Drive, Sharepoint)
  • exceptional communication skills
What we offer:
  • pension
  • health insurance
  • 25 days AL
  • educational assistance

Additional Information:

Job Posted:
January 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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