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Deskside Support Engineer

NTT DATA

Location:
China , Shenzhen

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Deskside Support Engineer role involves on-site and remote support for desktops, notebooks, and printers. Candidates should have 4-6 years of experience, strong knowledge of Windows OS, and excellent customer interaction skills. An A+ certification is required. Responsibilities include troubleshooting, maintenance, and ensuring customer satisfaction through effective solutions.

Job Responsibility:

Troubleshoots operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop/notebook configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Instructs customers in the operation and maintenance of the system
Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops/notebooks/printers
Identifies potential issues that could adversely impact end user experience and takes corrective action
May respond to calls after normal business hours per leader instructions
Travel is required

Requirements:

4-6 years of relevant experience
Strong knowledge of Windows operating system environment
Solid customer interaction skills
A+ desktop or equivalent skill set is required
additional certifications for various hardware platforms may be required

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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