Desk Officer Job at Amentum (Falls Church)

Desk Officer

As a desk officer, you will assist operational elements by providing research an...

Location

United States , Chantilly

Salary:

Not provided

RealmOne

Expiration Date

Until further notice

Requirements

Three (3) years of relevant experience and a Bachelor’s degree
Tradecraft-related work experience
Demonstrated ability to research and analyze
Strong analytic writing and editing skills
Active security clearance with appropriate Polygraph
Seven (7) years of relevant experience and a Bachelor’s degree
Cable-writing and tools/database experience
Twelve (12) years of relevant experience and a Bachelor’s degree
Twenty (20) years of relevant experience and a Bachelor’s degree
Five (5) years of additional relevant experience may be substituted for a college degree

Job Responsibility

Assist operational elements by providing research and analysis to support the customer’s mission
Utilize multiple layers of dynamic research, report writing, and briefings
Manage a full range of operational and support activities
Serve as the primary point of contact for overseas offices
Provide operational guidance for ongoing cases
Propose recommendations for possible operational scenarios
Coordinate legal and policy issues affecting cases and overseas offices
Provide in-depth research on existing cases and intelligence assessments using a variety of sources
Provide briefings to senior decision-makers

What we offer

Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums
Tax-advantaged health savings account available with generous employer contribution
Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available
401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested!)
4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training
Access to FREE 24/7 learning via Udemy
Opportunities to participate in tech councils, industry initiatives, etc.
$7,500 annual Educational & Professional Development Assistance
Paid parental leave
Annual swag drops

Fulltime

Desk Officer

As a desk officer, you will assist operational elements by providing research an...

Location

United States , McLean

Salary:

Not provided

RealmOne

Expiration Date

Until further notice

Requirements

Ability to manage a full range of operational and support activities
Serve as the primary point of contact for overseas offices
Provide operational guidance for ongoing cases
Propose recommendations for possible operational scenarios
Coordinate legal and policy issues affecting cases and overseas offices
Provide in-depth research on existing cases and intelligence assessments using a variety of sources
Provide briefings to senior decision-makers
For Level 2: Three (3) years of relevant experience and a Bachelor’s degree
Tradecraft-related work experience
Demonstrated ability to research and analyze

Job Responsibility

Assist operational elements by providing research and analysis to support the customer’s mission
Additional assistance will include utilizing multiple layers of dynamic research, report writing, and briefings

What we offer

Healthcare Coverage + Insurance: Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums
Tax-advantaged health savings account available with generous employer contribution
Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available
Retirement + Savings: 401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested!)
Paid Time Off + More: 4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training
Career Growth + Development: Access to FREE 24/7 learning via Udemy – Opportunities to participate in tech councils, industry initiatives, etc. – $7,500 annual Educational & Professional Development Assistance
Paid parental leave
Annual swag drops
Flexible work schedules
Generous referral bonus program

Fulltime

Japanese-Speaking Service Desk Officer

The Japanese-Speaking Service Desk Officer at NTT DATA plays a crucial role in p...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma/ degree or relevant qualification preferably in IT/Computing OR equivalent work experience related to IT helpdesk/ customer service/ customer support
Business level English and Japanese language skills – speaking, reading, and writing
Flexible to work in 12-hour rotational shift patterns
Flexible to work onsite in Cyberjaya

Job Responsibility

Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes
Uses Managed Services product and process knowledge along with discretion to respond to tickets
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions
Flags the need for such content, when relevant articles are not available
Provides timely updates to clients, when requested, on any pending requests or tickets
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client
Produces breach and aging reports for tickets opened by the service desk
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement
Uses sound judgment to escalate an issue to a higher level
Ensures that a professional level of service quality is maintained and that clients are satisfied

Fulltime

Senior Desk Officer

Amentum is seeking a Senior Desk Officer to support our U.S. Department of Energ...

Location

United States , Washington

Salary:

150000.00 - 185000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Minimum of fifteen (15) years’ experience in CI and/or espionage case management, and supervising agents and programs conducting these cases which may be a combination of civil service and/or military
Demonstrated evidence of excellent oral and written communication skills, conflict resolution techniques, and proven ability to perform under pressure to meet tight deadlines
Experience with CI databases for recordkeeping and data mining is required
Knowledge of geographic specific subject matter expertise is required
Extensive experience in developing, guiding and managing complex CI programs at a national level at DOE, the FBI or DOD
Proven track record of interagency liaison capability within the US Intelligence Community is essential
Foreign liaison experience is also desired
Must have functional computer literacy and be proficient in common computer and network applications
Must demonstrate knowledge of full spectrum of CI activities and CI program development at a national level
Bachelor’s degree from an accredited university or college

Job Responsibility

Serve as Desk Officer
National level CI program development and implementation
CI policy development, guidance, and implementation
Identification of CI program and investigative instructional requirements
Management of complex interagency operational activities
Daily case management oversight of all field investigative activities
Liaison with USIC, FBI, and other law enforcement agencies at a mid-management level
Recommend proactive investigative initiatives both internal to IN and across the Intelligence Community
Knowledge and understanding of complex foreign intelligence service modus operandi and targeting techniques
Develop and promulgate specific CI investigative priorities

What we offer

Medical dental and vision insurance
401(k) retirement plan
Life insurance
Long term and short-term disability insurance
15 days of paid time off
Paid sick and safe time
4 weeks of parental leave
Educational reimbursement
Employee stock purchase plan
Tax-saving options

Fulltime

Mid-Level CI Investigations Desk Officer

Amentum is seeking highly motivated, Mid-level CI Investigations Desk Officer. ...

Location

United States , Fort Meade

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

Must be a graduate of any of the following Military Department Counterintelligence Agent Certifying Courses: Army – Counterintelligence Special Agent Course (CISAC)
Army – 351L Course (or its predecessor)
Army – 35E Course (or its predecessor)
Air Force –Basic Special Investigators Course (BISC), U.S. Air Force Special Investigations Academy, or predecessor
Navy – Special Agent Basic Training Program (SABTB), Naval Criminal Investigative Service Training Academy, or predecessor
Must have an active TS/SCI clearance
Minimum of 10 years’ experience as a credentialed Counterintelligence Special Agent
Must possess an understanding of CI investigations
Must possess a strong understanding of CI Flags
Must possess an understanding of Foreign Intelligence Entities (FIE) Tactical Technical Procedures (TTPs)

Job Responsibility

Shall integrate, manage, assess, and provide focused analysis in support of counterintelligence (CI) investigations and operations
Shall review and analyze reporting and case files related to CI investigations and produce analytical reviews. Analytical Reviews will identify investigative gaps and operational potential, to include CI flags, CI indicators, and operational vulnerabilities which pose a CI threat to human intelligence (HUMINT) activities, and produce comprehensive CI reviews
Shall conduct coordination among analytical elements of the Department of Defense (DoD), Intelligence and Security Command (INSCOM), Army Service Component Commands, other government agencies, and the Department of the Army (DA) for CI investigations matters and provide threat- related data back to the division as it relates to CI investigations
Shall conduct weekly, monthly, and quarterly operational briefings with Government Team/Branch/Division Chiefs
Shall review active and terminated investigations for vulnerabilities, leads, and trends and prepare them for retirement
Shall develop counterintelligence products as required

Fulltime

New

Security Officer Main Desk Attendant

As a Security Officer Main Desk Attendant in Oldwick, NJ, you will serve and saf...

Location

United States , Oldwick

Salary:

17.25 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Be at least 18 years of age for unarmed roles
21+ years of age for armed roles
Possess a high school diploma or equivalent
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
A valid driver’s license will be required for driving positions only

Job Responsibility

Provide customer service at the front desk by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to a financial institution location
Greet visitors, employees, and vendors, assist with access control and visitor check-in processes, and help to direct people in a courteous and professional manner
Monitor front desk activity, phones, alarms, and/or cameras, document routine and unusual events, and report incidents or concerns to site contacts and Allied Universal leadership
Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating with building staff and/or first responders when appropriate
Support badge verification, package handling, and lobby presence in a manner that helps to deter unauthorized access and promotes an orderly front desk environment

What we offer

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more
Career Growth: Get paid training and access to career growth opportunities
Financial Benefits: Participate in our retirement savings plan to invest in your future
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program

Parttime

Desk Collection Officer

Location

Indonesia , Nusa Dua, Bali

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Excellent time management and self-motivation and management skills
Flexible, adaptable with ability to work in a fast-paced environment
Flexibility to work rostered hours when requested
Intermediate level Microsoft Office
Ability to negotiate, be patient, persevere and show empathy to our customers
Experience in a collections or call centre environment
Knowledge of or willingness to learn all regulatory / legislative acts such as Anti Money Laundering, Debt Collections Practices, National Consumer Credit Protection Act, Privacy and apply them.

Job Responsibility

Contact customers via phone, email, or messaging to follow up on overdue payments
Negotiate payment plans and provide appropriate solutions based on customer conditions
Monitor and manage assigned accounts to ensure timely collection
Update and maintain accurate records of collection activities in the system
High volume inbound and outbound calls to negotiate and service and/or collect on portfolio accounts
Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations
Provide accurate and well-informed information and advice to customers on all products, services and accounts
Maximum recovery of arrears to ensure that arrears remain within agreed targets
Working to a solution with all customers
Make sound decisions and recommendations based on appropriate assessment of customer’s ability and willingness to pay which encompasses all legislative, policy and procedural guidelines

Fulltime

Security Officer Entry Desk

As a Security Officer Entry Desk in Lake Orion, MI, you will serve and safeguard...

Location

United States , Lake Orion

Salary:

17.43 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Access control and badge experience is preferred
Customer service experience is preferred
Loss prevention experience is preferred
Be at least 18 years of age for unarmed roles
21+ years of age for armed roles
Possess a high school diploma or equivalent
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Job Responsibility

Provide customer service to visitors, drivers, and facility personnel by following site-specific access control procedures, verifying identification and/or credentials, and supporting security-related protocols at the location
Monitor entry and exit points for the distribution facility, document arrivals and departures, and help to deter unauthorized access to restricted areas, loading zones, and operational spaces
Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, escalating concerns through appropriate communication channels and supporting emergency response activities when appropriate
Conduct regular and random patrols around the business and perimeter, including access points, trailer lots, parking areas, and warehouse surroundings, with working environments and conditions varying by location
Prepare clear logs and reports related to access activity, visitor management, and unusual observations, and communicate relevant details to Allied Universal leaders and/or site contacts

What we offer

Access to our exclusive technology to view and claim additional shifts to earn more
Get paid training and access to career growth opportunities
Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance
Enjoy discounts on top brands and services through our Perks Program

Fulltime

Select Country

Desk Officer

Job Description

Requirements

Nice to have

What we offer

Looking for more opportunities?

Desk Officer

Desk Officer

Desk Officer

Japanese-Speaking Service Desk Officer

Senior Desk Officer

Mid-Level CI Investigations Desk Officer

Security Officer Main Desk Attendant

Desk Collection Officer

Security Officer Entry Desk

Our AI answers in your language