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Wyndham Destinations Logo Wyndham Destinations · Customer Service

Desk Collection Officer

Indonesia, Nusa Dua, Bali · Job Posted May 29, 2026
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Job Responsibility

  • Contact customers via phone, email, or messaging to follow up on overdue payments
  • Negotiate payment plans and provide appropriate solutions based on customer conditions
  • Monitor and manage assigned accounts to ensure timely collection
  • Update and maintain accurate records of collection activities in the system
  • High volume inbound and outbound calls to negotiate and service and/or collect on portfolio accounts
  • Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations
  • Provide accurate and well-informed information and advice to customers on all products, services and accounts
  • Maximum recovery of arrears to ensure that arrears remain within agreed targets
  • Working to a solution with all customers
  • Make sound decisions and recommendations based on appropriate assessment of customer’s ability and willingness to pay which encompasses all legislative, policy and procedural guidelines
  • Implement most appropriate course of action for resolution of delinquency or irregular accounts in a timely manner
  • Maintain accurate and up to date records of actioning, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is always maintained
  • Initiates follow up on all accounts to ensure payment plans are fulfilled
  • Comply with all legislative and regulatory requirements including keeping up to date with all training and testing
  • Regular reporting and forecasting to meet KPI’s and Targets
  • Contribute at team meetings and other forums in a proactive manner for continuous improvement of collections and recovery strategies
  • Achievement of Key Performance Indicators and Targets on both an individual and departmental basis
  • Account maintenance and administration as required
  • All other reasonable duties as requested or required for time to time.

Requirements

  • Excellent time management and self-motivation and management skills
  • Flexible, adaptable with ability to work in a fast-paced environment
  • Flexibility to work rostered hours when requested
  • Intermediate level Microsoft Office
  • Ability to negotiate, be patient, persevere and show empathy to our customers
  • Experience in a collections or call centre environment
  • Knowledge of or willingness to learn all regulatory / legislative acts such as Anti Money Laundering, Debt Collections Practices, National Consumer Credit Protection Act, Privacy and apply them.
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