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We are recruiting for a Designer within our Sustainable Future mission. Our Sustainable Future mission focuses primarily on reducing carbon emissions from the UK’s homes. Working with and alongside a range of partners, we are developing, testing and investing in solutions that could speed up adoption of heat pumps and other low-carbon technologies. Designers at Nesta play an important role in our work, and the design team has recently developed and launched nationwide digital services, tested the design of new policies, supported research into flexible energy use and experimented with AI interfaces to support heating engineers, amongst many other projects.
Job Responsibility:
Plan, undertake and support user research.
Design, develop and test potential solutions with end users, supporting projects to do so.
Facilitate individual workshops to bring people together.
Produce design iterations from low-fidelity sketches to functional prototypes.
Support the end-to-end design of interventions often involving multiple channels, touchpoints and partners.
Ensure Nesta and our partners balance the needs of end users with business and social objectives.
Work within a multidisciplinary team to design, prototype and test innovative solutions.
Actively participate in collaboration, including co-design or multidisciplinary working.
Role model design-led approaches within the mission and across Nesta and contribute to improving Nesta’s approach to design by being part of our design and product community
Help identify and scope ideas for new work.
Take responsibility for managing your own contribution to projects
Quickly get to grips with new areas, topics and contexts relevant to your work, and build your subject knowledge
Requirements:
Experience in a design discipline, such as service design, user experience design, product design, etc.
Experience working on multiple design projects that have met the needs of end users and stakeholders. Ideally, contributing to the end-to-end journey of a service that involves multiple channels and touchpoints.
Experience in undertaking a range of activities from client engagement to user research, prototyping and testing.
Experience of working with non-designers in a design process.
User research: Ability to conduct and plan for interviews, observations, ethnographic/immersive research and other research methods.
Evidence and context-based design: You can work with others to use evidence (qualitative and quantitative) to inform the design of projects, products, and services. You can absorb large amounts of conflicting information and use it to produce simple designs or recommendations.
Prototyping: You have experience in prototyping and user testing, and know how to choose the most appropriate ones. You know how to solicit feedback to iterate on ideas.
Communication skills: You can listen to the needs of users, stakeholders and partners and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible and tailor communication to suit the audience.
Highlighting risks: You know how to identify key risks with a design and strategies, and adapt to them. You can generate multiple solutions to a problem and test them.
Community collaboration. You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them.
Nice to have:
Experience of applying agile, lean and design thinking principles.
Experience of creating functional prototypes.
Experience of designing interventions with a social purpose.
Experience of applying behavioural science principles to design
Experience of designing interventions relevant to our Sustainable Future innovation mission.
Experience working within and/or knowledge of the energy sector.