Designated Selling Associate - The Row Handbags - Downtown Seattle Job at Nordstrom (Seattle)

Job Description

The ideal Designated Selling Associate (DSA) Salesperson is passionate about fashion, enjoys working one-on-one with customers, and thrives in a sales environment. DSAs drive volume for Nordstrom while championing the brand they represent. DSAs are leaders in customer service, product knowledge education, merchandising, and selling. They drive sales by knowing brand performance, cultivate relationships with both existing and new customers, and educate peers on brand trends, product knowledge, and style.

Job Responsibility

Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media), and reservations
Build lasting relationships with customers
Give the best service to our customers on their terms, which may require all employees to be flexible and open to occasionally performing work/duties in a department (or Brand) other than the one you were hired into
Provide honest and confident feedback to customers about style, fit and the value the piece will bring to their wardrobe
Seek fashion and product knowledge, including attending meetings and trainings, to build your expertise
Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings
Provide valid product feedback to DM to help better the assortment received at your store
Drive predictable business through appointment-based selling during event and non-event timeframes
Work with the team to keep the department customer ready, which means stocking, re-merchandising, display, price markdowns, merchandise transfers and cleaning
Grow sales by opening new Nordstrom Rewards program accounts

Requirements

Excellent communication and interpersonal skills to establish rapport with customers to cultivate relationships
The ability to excel in a competitive team environment
The ability to prioritize multiple tasks in a fast-paced environment
The ability to work a flexible schedule based on business needs
The ability to read sales reporting in relation to goals
Understand how to educate customers on new and emerging brands, suggesting based on what will work for them
Confidence with high/low price points and the ability to showcase to customers the value of the item and how it completes their entire wardrobe
A strong understanding of customer’s holistic wardrobe and style, along with a high degree of organization, to be able to strategically follow up and advice on what they will need to complete their wardrobe
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

What we offer

Medical/Vision
Dental
Retirement
Paid Time Away
Life Insurance
Disability
Merchandise Discount
EAP Resources
401k
performance-based incentives/bonuses

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Designated Selling Associate - The Row Handbags - Downtown Seattle

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