Design Researcher Job at Social Value Portal Ltd (Shadwell, East London)

Job Description

As a Design Researcher, you will work on projects planning, conducting and analysing research using qualitative and mixed methods approaches – making sure that all of our work is evidence-based and using research findings to inform decision-making and action. As part of multidisciplinary teams, you will work with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Research & Analysis practice.

Job Responsibility

Working as part of multidisciplinary teams– embedding design research approaches into agile ways of working, delivering high quality work, and providing strategic support, balancing users needs against organisation goals and outcomes
Designing and planning research - adapting approaches depending on a client’s organisation cultures, design maturity and appetite for change
Communicating research and insightsclearly, telling the story of our work and impact
Supporting other specialists and client teams to promote design research best practice
Fostering a cultureof collaboration and continuous improvement
Actively contributing to our Research & Analysis practice within TPXimpact through internal time, skills development, knowledge management and sharing
Continuously maintainingand updating your skills and knowledge to stay current within your relevant field of expertise

Requirements

Experience contributing to problem framing and research scoping, working with teams to understand existing knowledge to define assumptions and/or hypotheses
Experience designing research for user facing products and services in client facing teams or projects
Proficiency in different research materials/stimuli to communicate clear intent and open discussion - creating engaging artefacts for insights and decision making
Experience supporting the design of inclusive and accessible products and services, ensuring compliance throughout the research process
Experience working with prototypes and/or pilot interventions using a mix of methods
Experience working with other designers, researchers, analysts and developers in a multidisciplinary team to deliver high quality design work
Experience operating in a fast-paced environment, balancing internal business priorities with external delivery and work on client projects
Experience facilitating activities to progress the work and present the story of change and impact
Experience working in ambiguous situations, contributing to building a shared understanding, with clarity and direction
Comfortable mentoring junior researchers or members of a client team, and working with them to develop their skills
Experience working with teams with low design maturity
Able to design appropriate and engaging research, with ethical and inclusive consideration at its core - including user grouping and segmentation design, designing approaches and participant and research management
Able to deliver research independently and with others using a variety of methods from discovery to evaluative research with transactional, operational users and/or governance stakeholders to understand people - behavioural context, culture and lived experiences to help define, improve and iterate products, services and policy
Able to independently analyse and synthesise qualitative data as well as facilitate teams to enable continuous insight development throughout different stages of design and delivery and enables evidence-based learning decision making
Able to manage research operations - quality assurance and governance, tooling, knowledge management at scale within client programmes and research practice team
Able to effectively convey the value and impact of user-centred design and research design both within an organisation and in the broader public discourse
Able to create visual and engaging artefacts for conducting, communicating research and representing users, and collaborate effectively with others to do so
Able to work in the open and communicate the story of your work and impact
Contribute to and take ownership of training and skills transfer initiatives, including peer-to-peer to skills and knowledge sharing
Collaborate effectively with other designers across disciplines, including data and impact analysis, content, service, and interaction design

Nice to have

Comfortable mentoring junior researchers or members of a client team, and working with them to develop their skills
Experience working with teams with low design maturity

What we offer

30 days holiday + bank holidays
2 volunteer days for causes that you are passionate about
Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
Life assurance
Employer pension contribution of 5%
Health cash plan
Personal learning and development budget
Employee Assistance Programme
Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
Financial advice
Health assessments

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Design Researcher

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