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Design Research Manager

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General Motors

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

140100.00 - 186700.00 USD / Year
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Job Description:

GM’s Human Interface Design Studio is hiring a Lead Design Researcher (Hybrid Manager/IC) to help shape the future of enterprise experiences across General Motors and its marquee brands. As part of our team, you’ll collaborate with design, product, engineering, brand, and marketing teams to craft well designed research initiatives to inspire and inform user centered designs.

Job Responsibility:

  • Lead research that supports our strategic vision across complex workflows and enterprise journeys
  • Manage and mentor a team of design researchers, fostering excellence in research craft, strategic thinking, and cross-functional collaboration
  • Develop and drive a shared research roadmap aligned with business priorities, ensuring high-quality execution across generative and evaluative studies
  • Facilitate strategic conversations with senior stakeholders, translating research into actionable insights and durable decisions
  • Elevate the team’s storytelling and influence by crafting compelling narratives that shape product direction and business strategy
  • Design and lead mixed-methods research studies including live studies, unmoderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing
  • Guide your team in synthesizing insights and aligning research outcomes with business and design strategy
  • Partner with internal and external teams to integrate research with analytics, market data, and operational metrics
  • Represent the voice of our customers in strategic planning and product development
  • Contribute to the evolution of research workflows, governance, and standards across the organization
  • Communicate findings through high-impact presentations and visual storytelling

Requirements:

  • 7+ or more years executing user research to inform interactive product design required, with at least 2 years in a leadership or management role
  • Strong portfolio with work samples showcasing expertise in user research required
  • Excellent written, visual, and verbal communication skills
  • Expertise of design thinking methods
  • Proficiency in common design user experience research tools (e.g., dScout, Optimal Workshop, Qualtrics, User Testing, and Figma)
  • Experience collaborating with data science teams on A/B testing, behavioral analytics, and experimentation

Nice to have:

  • Growth mindset and adaptability in a fast-paced, evolving environment
  • Ability to direct and produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business
What we offer:
  • medical
  • dental
  • vision
  • Health Savings Account
  • Flexible Spending Accounts
  • retirement savings plan
  • sickness and accident benefits
  • life insurance
  • paid vacation & holidays
  • tuition assistance programs
  • employee assistance program
  • GM vehicle discounts
  • company vehicle evaluation program
  • incentive pay program based on company performance, job level, and individual performance

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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General Motors - All Job Offers
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