Design Research Lead

Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. As the User Intelligence Research Lead for your product areas, you will be responsible for accelerating learning velocity by supporting a structured, systems-oriented human intelligence system. You will execute the Research organization’s vision: shifting from discrete, episodic UX studies to structured, connected research efforts to build cumulative user intelligence. You will plan and conduct research studies, utilize AI agents/skills, and enable human access platforms to support discovery, rapid testing, and assessment of user experiences. This is a high-level individual contributor role that requires a mastery of project leadership, technical fluency, business acumen, and the ability to produce actionable insights and encourage activation to ensure the development of useful and usable experiences.