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Capital One Logo Capital One · IT - Software Development

Design Research Lead - Manager Level (IC) - DevX

United States, McLean, Virginia Employment contract 149800.00 - 205100.00 USD / Year · Job Posted May 05, 2026
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Job Description

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

Job Responsibility

  • Translating key business drivers into comprehensive research strategies and ensuring insights are leveraged for maximum impact
  • Consulting with Product leadership to create and maintain robust research agendas
  • Leading the rigorous execution, analysis, and delivery of actionable, pragmatic recommendations
  • Finding opportunities to scale the impact of research beyond single product teams and across the broader organization

Requirements

  • At least 3 years of professional experience conducting user experience research in a corporate environment
  • At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
  • At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)

Nice to have

  • At least 7 years managing user experience research in a corporate environment
  • At least 4 years experience working and influencing senior level executives

What we offer

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits
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