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Capital One Logo Capital One · IT - Software Development

Design Research Lead, Manager level

United States, New York 149800.00 - 205100.00 USD / Year · Job Posted March 22, 2026
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Job Description

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

Job Responsibility

  • Collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps
  • Tracking research questions and insights within your portfolio
  • Prioritizing research activities including primary research, knowledge mapping, assessments, and testing
  • Maintaining a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business

Requirements

  • At least 3 years of professional experience conducting user experience research in a corporate environment
  • At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
  • At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)

Nice to have

  • At least 7 years managing user experience research in a corporate environment
  • At least 4 years experience working and influencing senior level executives

What we offer

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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