Design Operations Program Manager Jobs

Plaid

Location:
United States, San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

160800.00 - 240000.00 USD / Year

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Job Description:

We’re looking for a Creative & Design Ops Program Manager to help strengthen how we plan, produce, and deliver creative work. This role sits at the intersection of design operations, creative production, and program management, supporting both brand and product design. You’ll own strategic initiatives that range from campaign planning and execution to studio management and process improvement. Partnering across disciplines, you’ll build the systems and workflows that help teams work efficiently, stay aligned, and deliver high-quality storytelling and design.

Job Responsibility:

Drive end-to-end execution of integrated brand and product campaigns in partnership with Design, Marketing, and Product teams
Build project plans, manage resources, and coordinate across teams and vendors to deliver high-quality creative work on time and within budget
Track performance and lead retrospectives to continually improve campaign processes
Establish and maintain scalable creative workflows, documentation, and reporting systems that improve visibility, feedback cycles, and asset management
Own the creative intake process to ensure requests are well-scoped, prioritized, and efficiently executed
Champion operational excellence and process clarity across teams
Oversee day-to-day operations of Plaid’s in-house video studio, including scheduling, budgeting, and resourcing
Partner with producers and editors to manage pre-production, shoots, and post-production delivery
Maintain production calendars, uphold creative quality standards, and manage vendor and freelancer relationships to ensure seamless video production at scale

Requirements:

At least 5+ years experience as a Design/Creative Program Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization
Experience in design tools like Figma and project management tools like Linear
Demonstrated commitment to fostering an inclusive, equitable, transparent, empowering, and high-accountability culture
Strategic foresight and the ability to anticipate problems, prioritize ambiguous problem areas, drive alignment, and build consensus across multiple stakeholders
An eye for continual improvement, and passion for efficiency and operational excellence at scale
Excellent interpersonal, presentation, and communication skills
Comfort with a fast-changing environment

What we offer:

medical
dental
vision
401(k)
equity
commission

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Design Operations Program Manager