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Plaid Logo Plaid · IT - Administration

Design Operations Program Manager

United States, San Francisco 160800.00 - 240000.00 USD / Year · Job Posted December 11, 2025
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Job Description

We’re looking for a Creative & Design Ops Program Manager to help strengthen how we plan, produce, and deliver creative work. This role sits at the intersection of design operations, creative production, and program management, supporting both brand and product design. You’ll own strategic initiatives that range from campaign planning and execution to studio management and process improvement. Partnering across disciplines, you’ll build the systems and workflows that help teams work efficiently, stay aligned, and deliver high-quality storytelling and design.

Job Responsibility

  • Drive end-to-end execution of integrated brand and product campaigns in partnership with Design, Marketing, and Product teams
  • Build project plans, manage resources, and coordinate across teams and vendors to deliver high-quality creative work on time and within budget
  • Track performance and lead retrospectives to continually improve campaign processes
  • Establish and maintain scalable creative workflows, documentation, and reporting systems that improve visibility, feedback cycles, and asset management
  • Own the creative intake process to ensure requests are well-scoped, prioritized, and efficiently executed
  • Champion operational excellence and process clarity across teams
  • Oversee day-to-day operations of Plaid’s in-house video studio, including scheduling, budgeting, and resourcing
  • Partner with producers and editors to manage pre-production, shoots, and post-production delivery
  • Maintain production calendars, uphold creative quality standards, and manage vendor and freelancer relationships to ensure seamless video production at scale

Requirements

  • At least 5+ years experience as a Design/Creative Program Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization
  • Experience in design tools like Figma and project management tools like Linear
  • Demonstrated commitment to fostering an inclusive, equitable, transparent, empowering, and high-accountability culture
  • Strategic foresight and the ability to anticipate problems, prioritize ambiguous problem areas, drive alignment, and build consensus across multiple stakeholders
  • An eye for continual improvement, and passion for efficiency and operational excellence at scale
  • Excellent interpersonal, presentation, and communication skills
  • Comfort with a fast-changing environment

What we offer

  • medical
  • dental
  • vision
  • 401(k)
  • equity
  • commission
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