Design Operations Manager, PagerDuty

PagerDuty

Location:
United States, San Francisco

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

121000.00 - 205000.00 USD / Year

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Job Description:

PagerDuty is seeking a Design & Research Operations Manager to join our diverse, customer-focused team! As Design & Research Operations Manager, you will be a strategic partner to the Design Leadership team, driving operational excellence and innovation across our design practice. In this pivotal role, you will shape the strategic vision for design operations while collaborating with Product, Engineering, and Customer Success teams to amplify PagerDuty's design impact. You will architect operational frameworks, optimize design processes, and build scalable systems that enable our teams to deliver exceptional user experiences.

Job Responsibility:

Lead operational aspects of the design team, including tool management, budget oversight, and asset library maintenance
Maintain design team rituals, including design sprints, cross-functional workshops, and office hours
Coordinate research operations, including participant recruitment, interview scheduling, and insights management
Maintain documentation, guidelines, and processes for design-engineering collaboration
Drive efficiency in design operations through process improvements and automation initiatives
Create and maintain comprehensive onboarding programs for new design team members
Proactively identify opportunities for operational improvements and implement solutions
Partner with design leadership to establish operational vision and strategic priorities
Define, track, and report on key performance indicators for design team efficiency and impact
Foster a collaborative, high-performance design culture through team-building initiatives and cross-functional partnerships

Requirements:

5+ years of experience in Design Operations, Research Operations, or a similar role
Experience with vendor management, ideally managing design tools and systems (e.g., Figma, Fullstory, design libraries)
Strong project management and organizational skills
Experience creating and maintaining design/research documentation and guidelines
Demonstrated ability to work autonomously and drive initiatives independently

Nice to have:

Experience with design systems and component libraries
Experience developing and implementing onboarding programs (design team)
Experience with research participant recruitment and management
Experience working for enterprise software companies
Knowledge of UX research methodologies and best practices
Track record of implementing measurable process improvements and KPIs
Experience in change management and organizational transformation

What we offer:

Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
October 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Design Operations Manager