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TUI Logo TUI · IT - Administration

Design Operations Manager

United Kingdom, Luton · Job Posted April 01, 2026
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Job Description

This role sits within Digital Design of our Sales Solution Division and reports into the DesignOps Lead. While other members of the DesignOps team focus on our design system, this role owns the operational side of design operations — the processes, tools, governance, and culture that enable our Product Design team to work effectively and consistently across TUI's digital sales channels.

Job Responsibility

  • Establish and maintain the ways of working, rituals, and practices that support a healthy, high-performing design culture — including onboarding, enablement, and team development
  • Building and embedding governance for design quality, consistency, and accessibility across our digital channels
  • Own the design tooling landscape — configuring, optimising, and making strategic recommendations about the tools our designers rely on
  • Design and improve workflows that remove friction and ensure work moves smoothly between design, product, and engineering
  • Creating and maintaining documentation, knowledge bases, and training resources will ensure best practices and design decisions are captured and accessible
  • Track operational health and the impact of your initiatives through metrics and reporting

Requirements

  • Experience in design operations, design programme management, or senior design roles where you've shaped how a team works
  • Quality and governance come naturally to you — you understand accessibility standards and have experience building quality assurance approaches
  • Proficient in Figma and the broader design tool ecosystem, with the confidence to make strategic recommendations about tooling
  • Understand how design connects to product and engineering, and can design workflows that work across disciplines
  • Create training materials, documentation, and resources that genuinely help people work more effectively

What we offer

  • Attractive remuneration
  • discretionary bonus schemes
  • generous travel benefits
  • extensive health & well-being support
  • Flexible working
  • Access the TUI Learning Hub to level-up and reach your ambitions
  • Opportunities to work on global projects and teams
  • Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
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