Design Manager - JSM Job at The Muse (Bangalore)

Job Description

We are looking for a Design Manager to help shape this future across service management and stretch these experiences into the wider Atlassian suite. This role suits someone who is comfortable in fast moving spaces, and who also knows how to scale proven experiences as they grow. You will bring strong business sense, real customer empathy, and the ability to connect customer problems to measurable business impact.

Job Responsibility

Set a clear design vision for IT Services within Service Collection, and break it down into pieces your team can ship
Partner with leadership and partner teams to shape AI features across Rovo and JSM, from helpseeker experiences to the way agents do their work
Work alongside Designers, Engineers, Product Managers, Content Designers, Researchers, Marketers, and Analysts to ship thoughtful, high quality work
Recruit, mentor, and grow a diverse design team across geographies, with a high bar for craft
Build inclusive rituals and strong written communication habits so the team can do their best work, wherever they are
Lead the way as your team adopts AI in their daily practice. Bring new tools into the workflow, change how the team researches, prototypes, and ships, and coach designers as the practice evolves
Drive multiple initiatives from idea to launch, with clear ownership of the customer outcomes and business impact they deliver
Communicate design plans clearly and persuasively to teammates, peers, and senior leadership

Requirements

Five plus years managing designers, leading the work itself, shaping quality, and coaching designers through hard product problems
Strong craft sensibility. You know what great design looks like and can show it. A design leader first, people manager second
You have personally led your team through the shift to AI. You know the tools, you have changed how the team works because of them, and you have driven that change yourself, not simply observed it
A genuine curiosity for AI and how it changes the practice of design. You are comfortable with the speed, ambiguity, and constant learning that comes with it, and you help others build the same habit
Experience leading platform or complex conceptual work, ideally in SaaS or enterprise software
You have managed teams across geographies before. You know how to lead asynchronously, respect timezones, and create space for everyone to contribute
You ship in ambiguity. You can run several large projects in parallel without waiting for perfect clarity
A strong written and verbal communicator who can influence senior leadership, product and engineering partners, and distributed teams
A product designer at heart. You still get hands on, and you know what it takes to ship great work

Nice to have

Have led a project that pulled multiple crafts together and delivered a measurable improvement for users
Have led product or content designers across multiple, concurrent streams of work
See content as a powerful, essential part of the customer journey
Have an enterprise SaaS background
Be actively learning with AI tools and evolving the way you and your team work because of it

What we offer

Health and Wellness
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA With Employer Contribution
Fitness Subsidies
Mental Health Benefits
On-Site Gym
HSA
Parental Benefits
Adoption Leave
Birth Parent or Maternity Leave
Non-Birth Parent or Paternity Leave
Fertility Benefits
Adoption Assistance Program
Family Support Resources
Work Flexibility
Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities
Work-From-Home Stipend
Office Life and Perks
Holiday Events
Casual Dress
Pet-friendly Office
Happy Hours
Snacks
Some Meals Provided
On-Site Cafeteria
Vacation and Time Off
Paid Vacation
Paid Holidays
Personal/Sick Days
Volunteer Time Off
Leave of Absence
Financial and Retirement
401(K) With Company Matching
Company Equity
Performance Bonus
Relocation Assistance
Financial Counseling
Professional Development
Access to Online Courses
Internship Program
Leadership Training Program
Tuition Reimbursement
Learning and Development Stipend
Promote From Within
Diversity and Inclusion
Founder led
Employee Resource Groups (ERG)
Diversity, Equity, and Inclusion Program

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Design Manager - JSM

Job Description

Job Responsibility

Requirements

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What we offer

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