Design Lead - Product

Join us as a Design Lead, where you’ll build and own our design function from the ground up, shaping the end-to-end experience across seven value streams spanning the full merchant lifecycle. From onboarding and merchant portals to processing, point of sale, and value-added services, you’ll establish design as a core capability within the organisation. This role is about creating the standards, systems, and practices that make design indispensable as the portfolio evolves. You’ll partner closely with Product and Engineering leadership, working alongside Research and CX teams to translate insight into intuitive, scalable experiences for both small businesses and enterprise merchants. Initially hands-on, you’ll lead wireframing, prototyping, experimentation, and usability testing while building a robust, scalable design system. As the organisation grows, you’ll recruit and develop a high-performing team, embed strong design governance, and define what great design looks like across the portfolio. This is an opportunity to set the direction, raise the bar, and shape how design drives measurable business impact.