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Social Value Portal Ltd Logo Social Value Portal Ltd · Sales

Design Advisor

United Kingdom, Newcastle Upon Tyne Employment contract · Job Posted May 28, 2026
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Job Description

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service. We're delighted to be opening Neptune Newcastle very soon, and are looking for a warm and personable Design Advisor to join on a permanent, full time basis working 40 hours over 5 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.

Job Responsibility

  • Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom
  • Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials
  • Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required
  • Promote our whole-home philosophy and kitchen design service in a natural, consultative way
  • Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail
  • Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship
  • Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships

Requirements

  • Experience in a customer-facing role
  • Genuine love for interiors
  • Natural confidence with colour, fabrics and styling
  • Organised and comfortable using Excel and Outlook
  • Motivated by achieving results
  • Warm, approachable
  • Enjoys working collaboratively as part of a supportive team

What we offer

  • Competitive salary
  • Generous holiday allowance
  • Purchased additional annual leave scheme
  • Life assurance
  • Company sick pay
  • Enhanced maternity and paternity leave
  • Cycle to work scheme
  • Gym membership
  • Generous Neptune new item and outlet discounts
  • Perkbox: Wellbeing Hub and Retail Discounts Portal
  • Your birthday day off
  • Two paid volunteer days a year
  • Day off if you become a Grandparent
  • A week off to celebrate a life event
  • Refer a friend scheme
  • Long service holiday allowance increase
  • Training Workshops
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