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The post holder's primary responsibility is to answer all incoming calls to our dermatology service. Supporting our patients, clinicians, and support staff through the patient's pathway. The post holder will have great knowledge of our contracts and the admin processes to ensure the clinics run smoothly and are followed up correctly. Passionate about contributing to DMC's service development across our Dermatology Service Team and more widely across the organisation. Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to people's lives.
Job Responsibility:
To provide patients and clients who contact the service via telephone or face to face with excellent patient care, ensuring that all telephone call's and patients are greeted promptly, professionally, and politely
Required to have a great understanding of all administrative processes such as booking appointments, cancelling appointments, sending appointment confirmation, discharging patients, onward referrals to secondary care and via 2ww pathway, test result processes, creating and processing clinic and result letters
Understand E-Referral service system to ensure all patient queries are acted and responded to during your call
Be involved in the weekly rota for managing the main dermatology mailbox. Ensuring all emails are responded to promptly and professionally
Always maintain patient medical records on clinical systems
Liaise with clinical, administrative and support staff as required
Always maintain patient confidentiality, adhering to data protection policies and procedures
Report any complaints, incidents, significant events, risks via DMC's management information system
When required support the service administration team with tasks such as sending appointment reminders, cancelling clinics, E-Referral service worklists
Requirements:
Previous experience working within an administrative role
Strong work ethic and interpersonal skills with the ability to work in a diverse team
Excellent organizational, communication, and problem-solving abilities
Passion for delivering high-quality patient-centred care
Current cloud-based office and collaboration tools and software ability – ideally MS Office, Teams, One Drive etc
Nice to have:
Previous experience working in a healthcare setting
Experience in using NHS IT software such as SystmOne, EMIS, and eRS
What we offer:
25 days of annual leave, in addition to bank holidays
NHS Discount
Sponsored training
Flexible working
Family friendly policies
Career progression within an expanding organisation
Competitive salary and benefits package
Medical indemnity for all work undertaken for DMC Healthcare