Deputy Team Manager - LVI Job at 360 Resourcing Solutions (Liverpool)

Job Description

The LVI Deputy Team Manager will assist the Team Manager, to ensure the efficient handling of claims and providing leadership and guidance to the team. This role requires a strong focus on operational excellence, customer satisfaction and compliance with industry standards. The Deputy Team Manager will step in for the Team Manager when necessary to help drive development of the team’s capabilities while maintaining a high level of performance.

Job Responsibility

Support the Team Manager in leading a team of LVI claims handlers and ensuring a high standard of performance
Providing guidance and coaching to team members on claims processing, customer service, compliance, and technical issues involving quantum liability and litigation
Assist in managing day-to-day team activities, workflows, and performance targets
Responsible for a high-volume caseload of Fast Track Personal Injury RTA claims, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices
To progress a caseload in a manner to ensure that clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
To deal with cases with denial of liability and causation arguments with minimal supervision
To be able to assess liability and quantum to include reviewing medical reports, researching and obtaining relevant case law, drafting schedules of special damages and assessing suitable awards for compensation
To identify early those cases where proceedings would be tactically beneficial to litigate and to do so expeditiously
Take a practical but commercial approach to settlements and advising clients as to litigation/cost risks
To ensure that the team are achieving the right outcome for clients and optimising each client’s claim
Monitor workloads and allocate work as necessary
To ensure understanding and compliance with internal SLAs, policies and procedures
Manage team performance in line with business and team objectives, be accountable for their financial performance and delivery against the agreed KPIs
Ensure the team delivers an excellent level of customer service, is managing the client’s expectations and proactively progressing their claim
Managing the risk within your team including completion of Supervisor entries, producing and monitoring relevant reports such as Not Worked on (NWOs) and Limitations
To highlight any potential risks to senior management and the Compliance department
To review and complete all agreed management checks, such as Directions, audits and Limitation supervisor entries and analyse daily MI
Keep up to date with all industry changes including case law, legislation and other matters of relevance
Liaise with Team Manager and HR regarding any staff issues
Handle complaints in accordance with the firm’s internal Complaints Procedure
To undertake any other tasks as deemed relevant and reasonable by the business

Requirements

Experience of managing your own caseload
Solicitor or Member/Fellow of CILEX, or candidate with relevant suitable experience
A solid working knowledge of CPR legislation and relevant case law
Excellent litigator with strong drafting skills and the ability to negotiate appropriate settlements at the optimum time
Competent working with a case management system and good knowledge of MS Office
Ability to provide clear direction and take accountability for the team’s performance and objectives
Previous team management experience to include achieving objectives, performance management, motivating staff
Maintain a positive attitude, self-motivated and uses own initiative in problem solving
Able to deal with a fast-paced changing environment whilst still achieving objectives and motivating team to do so
Takes opportunities to develop and stretch themselves and be passionate about developing a career in personal injury

What we offer

25 days’ holiday plus bank holidays
Hybrid working model
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Wellbeing Champions – providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues
Dress for your day policy

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Deputy Team Manager - LVI

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