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Deputy Team Leader - Witness Service

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Victim Support

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Location:
United Kingdom , Bournemouth ▼

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

12612.96 - 26277.00 GBP / Year
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Job Description:

As the Deputy Team Leader – Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.

Job Responsibility:

  • Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals
  • Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting
  • Collate and analyse performance data, contributing to KPI monitoring and quality assurance
  • Support rota planning to maintain appropriate resource coverage across the court cluster
  • Assist with volunteer accreditation, training, performance tracking, and continuous improvement
  • Input, update, and report on witness information, ensuring comprehensive assessments and referrals
  • Promote effective communication within the team, coordinating meetings and sharing learning
  • Build and maintain relationships with statutory, voluntary, and community partners
  • Deputise for the Team Leader when required, ensuring service standards and targets are met
  • Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion

Requirements:

  • An understanding of the criminal justice system and the impact of crime on victims and witnesses
  • Experience working in challenging environments with a focus on customer experience and service excellence
  • Strong communication, negotiation, and advisory skills—both written and verbal
  • The ability to prioritise work with minimal supervision and manage conflicting demands
  • Experience processing, analysing, and reporting information from multiple sources
  • Competence in using IT systems including Microsoft Office and case management systems
  • A commitment to safeguarding, confidentiality, equality, diversity, and inclusion
What we offer:
  • Flexible Working Options – including hybrid working where applicable
  • Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
  • Birthday Leave – an extra day off to celebrate your birthday
  • Pension Plan – 5% employer contribution
  • Enhanced Allowances – enhanced sick, maternity and paternity pay
  • Exclusive Discounts – high street, holidays, gyms, entertainment, and more
  • Financial Wellbeing Support – access to salary deducted finance and guidance
  • Wellbeing Resources – employee assistance programme and wellbeing support
  • EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
  • Sustainable Travel Schemes – Cycle to Work and season ticket loans
  • Career Development – comprehensive training and ongoing development opportunities

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 31, 2026

Employment Type:
Parttime
Work Type:
On-site work
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