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Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Mansfield and Nottingham. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.
Job Responsibility:
Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals
Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting
Collate and analyse performance data, contributing to KPI monitoring and quality assurance
Support rota planning to maintain appropriate resource coverage across the court cluster
Assist with volunteer accreditation, training, performance tracking, and continuous improvement
Input, update, and report on witness information, ensuring comprehensive assessments and referrals
Promote effective communication within the team, coordinating meetings and sharing learning
Build and maintain relationships with statutory, voluntary, and community partners
Deputise for the Team Leader when required, ensuring service standards and targets are met
Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion
Requirements:
An understanding of the criminal justice system and the impact of crime on victims and witnesses
Experience working in challenging environments with a focus on customer experience and service excellence
Strong communication, negotiation, and advisory skills—both written and verbal
The ability to prioritise work with minimal supervision and manage conflicting demands
Experience processing, analysing, and reporting information from multiple sources
Competence in using IT systems including Microsoft Office and case management systems
A commitment to safeguarding, confidentiality, equality, diversity, and inclusion
What we offer:
Flexible Working Options – including hybrid working where applicable
Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
Birthday Leave – an extra day off to celebrate your birthday
Pension Plan – 5% employer contribution
Enhanced Allowances – enhanced sick, maternity and paternity pay
Exclusive Discounts – high street, holidays, gyms, entertainment, and more
Financial Wellbeing Support – access to salary deducted finance and guidance
Wellbeing Resources – employee assistance programme and wellbeing support
EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
Sustainable Travel Schemes – Cycle to Work and season ticket loans
Career Development – comprehensive training and ongoing development opportunities