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Deputy Team Leader - Witness Service

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Victim Support

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Location:
United Kingdom , Chester and Crewe

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Category:

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Contract Type:
Not provided

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Salary:

26277.00 GBP / Year

Job Description:

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Chester and Crewe. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

Job Responsibility:

  • Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals
  • Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting
  • Collate and analyse performance data, contributing to KPI monitoring and quality assurance
  • Support rota planning to maintain appropriate resource coverage across the court cluster
  • Assist with volunteer accreditation, training, performance tracking, and continuous improvement
  • Input, update, and report on witness information, ensuring comprehensive assessments and referrals
  • Promote effective communication within the team, coordinating meetings and sharing learning
  • Build and maintain relationships with statutory, voluntary, and community partners
  • Deputise for the Team Leader when required, ensuring service standards and targets are met
  • Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion

Requirements:

  • An understanding of the criminal justice system and the impact of crime on victims and witnesses
  • Experience working in challenging environments with a focus on customer experience and service excellence
  • Strong communication, negotiation, and advisory skills—both written and verbal
  • The ability to prioritise work with minimal supervision and manage conflicting demands
  • Experience processing, analysing, and reporting information from multiple sources
  • Competence in using IT systems including Microsoft Office and case management systems
  • A commitment to safeguarding, confidentiality, equality, diversity, and inclusion
What we offer:
  • Flexible Working Options – including hybrid working where applicable
  • Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
  • Birthday Leave – an extra day off to celebrate your birthday
  • Pension Plan – 5% employer contribution
  • Enhanced Allowances – enhanced sick, maternity and paternity pay
  • Exclusive Discounts – high street, holidays, gyms, entertainment, and more
  • Financial Wellbeing Support – access to salary deducted finance and guidance
  • Wellbeing Resources – employee assistance programme and wellbeing support
  • EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
  • Sustainable Travel Schemes – Cycle to Work and season ticket loans
  • Career Development – comprehensive training and ongoing development opportunities

Additional Information:

Job Posted:
March 20, 2026

Expiration:
April 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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