Deputy Team Lead – L1

Your role as a Deputy Team Lead of PMC’s L1 Service Desk requires you to carry out duties to actively support the Team Lead and the wider management team in improving service; managing the team and training analysts to distribute both your technical and customer service knowledge, whilst actively engaging in training and development to improve your skills with a view to progressing towards a Team Lead role. Your role is key in improving morale, promoting enthusiasm and diligence through leading by example on the desk. This role will play a key role in the leadership team of PMC’s collocated L1 Service Desk ensuring that the desk always has a senior member present and providing an overview of the whole Service Desk Service to support PMC’s customers. The candidate should be willing to work in 24*7 environment, with different shift patterns as per the business needs.