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Deputy Service Manager

Heart of England Mencap

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Location:
United Kingdom , Leamington Spa

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Category:
Nursing

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Contract Type:
Not provided

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Salary:

14.00 GBP / Hour
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Job Description:

To assist the Service Manager in the management of the services in accordance with Heart of England Mencap’s policies and procedures and values. To ensure that all Safeguarding and Whistleblowing responsibilities are implemented in line with the organisations policies and procedures. To promote choice and independence where possible to the people we support.

Job Responsibility:

  • To deputise in the absence of Service Manager
  • Ensure that high standards of care and support are delivered to all customers
  • To ensure that all customers have appropriate and relevant documentation including Support Plans, Risk Assessments and medical information
  • To ensure that regular and timely reviews are held in a person centred way, ensuring that all documentation is kept up to date
  • Help to manage and monitor the delivery of medication and medication systems
  • Under the supervision of the Service Manager you will help to lead, manage and develop the staff team and ensure that training requirements are up to date
  • To undertake supervisions and appraisals with support workers and at times to lead and facilitate Team Meetings
  • To ensure that all Heart of England Mencap’s Policies and Procedures are followed
  • To take responsibility for management of specific matters as required by the Service Manager
  • Assist the Service Manager in staffing and recruitment and running a safe service which the correct amount of staffing
  • To support the Service Manager with audits and compliance and attending any external inspections with the Local Authority or CQC and supporting with any actions
  • Support and lead on elements of Service Development Plans where needed
  • To support the Service Manager in monitoring the use of utilities, supplies and equipment and follow up on any actions identified
  • To support the Service Manager to ensure that the fabric and security of the buildings are properly maintained

Requirements:

  • Proven track record of working in a care/support role
  • Proven track record of being in a supervisory/people management role
  • Proven track record of supporting people who present with challenging behaviours
  • Good communication skills, both written and verbal
  • Be able to confidently use IT systems – Word, Excel and other internal systems
  • Good time management and organisational skills
  • Be able to manage and prioritise your duties and responsibilities
  • Supervision skills
  • Up to date knowledge of Learning Disabilities
  • Evidence of Level 3 qualification
  • driver is essential
What we offer:
  • Extensive training and development – we will support with health and social care diplomas together with the care certificate
  • 25 days’ annual leave plus bank holidays
  • Access to 24-hour Employee Assistance Scheme and trained mental health first aiders
  • Discount card for high street and online retailers
  • Employee ‘Refer a Friend’ scheme
  • Long service awards
  • Sick pay after a passed probationary period
  • Life assurance scheme
  • Staff recognition awards
  • Work mobile
  • Mileage rates
  • Enhanced pay for Bank Holiday and certain shifts
  • Flexible shifts
  • Company pension

Additional Information:

Job Posted:
January 13, 2026

Expiration:
January 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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