Deputy Service Manager

• Support the smooth day-to-day running of the service and deputise for the Service Manager as required
• Provide advice, guidance and oversight to staff to ensure timely, high-quality casework
• Deliver regular supervision, performance management and staff development, including appraisals and probation reviews
• Model and embed trauma-informed, relational and psychologically informed practice
• Lead on complex and long-stay cases, move-on planning and Team Around Me (TAM) or case conferences
• Monitor service performance, outcomes and data to support reporting and continuous improvement
• Ensure accurate recording of service user information, activities and outcomes
• Maintain strong knowledge of housing legislation, welfare benefits and homelessness pathways
• Apply safeguarding, domestic abuse, risk management and health & safety policies effectively
• Work in partnership with a multi-disciplinary network including health, outreach, housing and voluntary sector services
• Support health & safety compliance, staff training and building management tasks
• Participate in an out-of-hours on-call rota (up to one week per month)

• Experience or strong understanding of issues affecting people who are homeless or at risk of homelessness
• Experience of supervising staff or volunteers, or a clear readiness to step into a management role
• Confidence in risk assessment, incident management and safeguarding
• The ability to work calmly, proactively and respectfully in challenging and complex situations
• Strong organisational and numerical skills, including basic financial processes
• Knowledge of health & safety and a commitment to safe service delivery
• A commitment to co-production and service user involvement
• Excellent communication skills and confidence using IT systems (Word, Outlook, Excel)

Referral Bonus - £250** T's & C's apply