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Deputy Service Manager

United Kingdom, Trafford 30160.00 GBP / Year · Job Posted April 12, 2026
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Job Description

The Deputy Service Manager is the operational lead within the service, working directly under and alongside the Service Manager to ensure full regulatory compliance, high-quality person-centred support, and effective team performance. The role is accountable for the day-to-day management, governance, and quality assurance of the service. The Deputy Service Manager acts as the Service Manager in their absence. This is a leadership and management role, not a senior support worker position.

Job Responsibility

  • Lead and manage the day-to-day running of the service
  • Act as the delegated lead in the absence of the Service Manager
  • Provide clear leadership and direction to support staff
  • Manage rotas effectively to ensure safe staffing levels
  • Approve annual leave and manage absence proactively
  • Ensure effective shift planning aligned to assessed support hours
  • Maintain a visible and consistent presence within the service
  • Lead team meetings and communicate service priorities clearly
  • Work in line with CQC regulations and current legislation
  • Ensure all daily records meet legal and regulatory standards
  • Complete and oversee: Weekly medication audits, Weekly compliance checks, Monthly service audits
  • Ensure care plans and risk assessments are accurate and up to date
  • Maintain audit trackers and ensure actions are completed
  • Ensure accurate and timely incident, complaint and safeguarding reporting
  • Support RADAR and incident management systems
  • Conduct low-level investigations
  • Prepare compliance data for Service Manager review
  • Support CQC inspections and provide evidence when required
  • Promote and audit person-centred care
  • Support individuals to exercise choice and independence
  • Attend MDT and review meetings
  • Monitor and evidence quality of life improvements
  • Conduct spot checks to ensure dignity and respect
  • Ensure MCA and DoLS compliance is embedded
  • Conduct supervisions (minimum every 3 months)
  • Complete annual appraisals
  • Carry out competency assessments and observations
  • Identify training needs and ensure compliance
  • Lead disciplinary and performance processes
  • Address team issues promptly
  • Promote a culture of accountability and high standards
  • Support recruitment and induction
  • Complete and review risk assessments
  • Ensure behavioural support strategies are followed
  • Report and escalate safeguarding concerns
  • Investigate incidents and implement action plans
  • Analyse trends and implement preventative measures
  • Ensure health and safety compliance
  • Produce monthly service performance reports
  • Maintain accurate staffing and rota records
  • Report KPIs weekly to the Service Manager
  • Ensure all documentation is audit-ready

Requirements

  • NVQ Level 3 in Health & Social Care (or willingness to work towards)
  • 2–3 years supervisory experience in supported living
  • Strong knowledge of: CQC Regulations, Health & Social Care Act, MCA & DoLS, Safeguarding frameworks
  • Experience in audits and compliance management
  • Experience conducting supervisions and performance management
  • IT literate
  • Full UK driving licence

What we offer

  • Employee Assistance Programme via Wellbeing Matters
  • Reward Gateway retail discounts platform
  • £500 Refer-a-Friend Scheme
  • Ongoing training and professional development opportunities
  • Supportive management and career progression pathways

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