CrawlJobs Logo

Deputy Service Manager

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Sefton

Category Icon
Category:
Nursing

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

30160.00 GBP / Year ▼
Save Job
Save Icon
Apply Position

Job Description:

The Deputy Service Manager is the operational lead within the service, working directly under and alongside the Service Manager to ensure full regulatory compliance, high-quality person-centred support, and effective team performance. The role is accountable for the day-to-day management, governance, and quality assurance of the service. The Deputy Service Manager acts as the Service Manager in their absence.

Job Responsibility:

  • Lead and manage the day-to-day running of the service
  • Act as the delegated lead in the absence of the Service Manager
  • Provide clear leadership and direction to support staff
  • Manage rotas effectively to ensure safe staffing levels
  • Approve annual leave and manage absence proactively
  • Ensure effective shift planning aligned to assessed support hours
  • Maintain a visible and consistent presence within the service
  • Lead team meetings and communicate service priorities clearly
  • Work in line with CQC regulations and current legislation
  • Ensure all daily records meet legal and regulatory standards
  • Complete and oversee: Weekly medication audits
  • Weekly compliance checks
  • Monthly service audits
  • Ensure care plans and risk assessments are accurate and up to date
  • Maintain audit trackers and ensure actions are completed
  • Ensure accurate and timely incident, complaint and safeguarding reporting
  • Support RADAR and incident management systems
  • Conduct low-level investigations
  • Prepare compliance data for Service Manager review
  • Support CQC inspections and provide evidence when required
  • Promote and audit person-centred care
  • Support individuals to exercise choice and independence
  • Attend MDT and review meetings
  • Monitor and evidence quality of life improvements
  • Conduct spot checks to ensure dignity and respect
  • Ensure MCA and DoLS compliance is embedded
  • Conduct supervisions (minimum every 3 months)
  • Complete annual appraisals
  • Carry out competency assessments and observations
  • Identify training needs and ensure compliance
  • Lead disciplinary and performance processes
  • Address team issues promptly
  • Promote a culture of accountability and high standards
  • Support recruitment and induction
  • Complete and review risk assessments
  • Ensure behavioural support strategies are followed
  • Report and escalate safeguarding concerns
  • Investigate incidents and implement action plans
  • Analyse trends and implement preventative measures
  • Ensure health and safety compliance
  • Produce monthly service performance reports
  • Maintain accurate staffing and rota records
  • Report KPIs weekly to the Service Manager
  • Ensure all documentation is audit-ready

Requirements:

  • NVQ Level 3 in Health & Social Care (or willingness to work towards)
  • 2–3 years supervisory experience in supported living
  • Strong knowledge of: CQC Regulations
  • Health & Social Care Act
  • MCA & DoLS
  • Safeguarding frameworks
  • Experience in audits and compliance management
  • Experience conducting supervisions and performance management
  • IT literate
  • Full UK driving licence
What we offer:
  • Employee Assistance Programme via Wellbeing Matters
  • Reward Gateway retail discounts platform
  • £500 Refer-a-Friend Scheme
  • Ongoing training and professional development opportunities
  • Supportive management and career progression pathways

Additional Information:

Job Posted:
April 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Deputy Service Manager

Junior Deputy Manager

At Monica Vinader, we’re on a mission to prove that buying better, wearing longe...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
monicavinader.com Logo
Monica Vinader
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A demonstrated passion for customer service and driving a business
  • Commercially aware and target driven
  • Excellent communication and interpersonal skills
  • Flexible, able to adapt
  • Ability to work well under pressure in a fast paced environment
  • Ability to document your authorisation to work in the United Kingdom
Job Responsibility
Job Responsibility
  • Support the Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
  • Driving sales and exceeding targets through exceptional customer service and building a client business
  • People management and coaching to deliver the above
  • Maximising store efficiency through operations management
  • Deliver sales budget at your location through driving store and team KPIs
  • Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
  • Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
  • Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
  • Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
  • Manage the team in accordance with company policy and procedures
What we offer
What we offer
  • Generous staff discount for personal use and friends and family discount code
  • Workplace pension scheme
  • Paid volunteering days to support charitable causes
  • Perkbox flexi points every month for discounts with other brands
  • Length of service awards for key milestones one, three, five and ten years
  • Tech scheme and cycle to work scheme
  • Financial Assistance - Loan / Advance payments
  • Private healthcare
  • Life Assurance
  • Employee Assistance Programme 24/7
Read More
Arrow Right

Retail Deputy Manager

By joining the Retail Team as a Deputy Manager at our Cheshire Oaks shop, you’ll...
Location
Location
United Kingdom , Ellesmere Port
Salary
Salary:
14.32 GBP / Hour
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator and driven to achieve goals and sales targets
  • Skilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges arise
  • Flexible to embrace change and adapt easily to new ways of working
  • Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.
Job Responsibility
Job Responsibility
  • Lead by example and role model company values to inspire your team and deliver excellent customer service
  • Guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
  • Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint
  • Step in and take ownership when things don’t go quite right
  • Work with a variety of systems empowering you to enhance customer digital journey
  • Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
  • Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.
What we offer
What we offer
  • Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
  • Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance.
  • Parttime
Read More
Arrow Right

Deputy Manager

All of our sites are high-volume, full table service Pub Restaurants with a focu...
Location
Location
United Kingdom , Minley
Salary
Salary:
42000.00 GBP / Year
baronspubs.com Logo
Barons Pub Company Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years previous experience of managing teams of 15+ front of house staff on service
  • Previous experience in a fast-paced operation (food-led pub, restaurant or hotel)
  • Hold a clean driving licence and have your own transport
Job Responsibility
Job Responsibility
  • Assist the General Manager in the planning, organisation and management of the pub activities
  • Focus on the development of staff to deliver outstanding hospitality and high customer service standards
  • Deliver on the Barons’ values and legal compliance responsibilities
  • Proactively lead business objectives to help achieve the company’s overall aim of ‘operational excellence’
  • Ensure every shift runs smoothly
  • Ensure the team is delivering the highest standards of service to guests
  • Maximise commercial opportunities
  • Support the General Manager in controlling the business, ensuring it’s profitable at all times
What we offer
What we offer
  • Bonus scheme
  • Personal development plans
  • Excellent training and professional development, including achieving a L4 Management & Leadership Diploma, up to L3 Health & Safety, L3 Food Safety, Practical Training Skills, Personal Licence, First Aid
  • Thoughtful shift patterns for work/life balance
  • 50% off food when visiting one of our 11 sites
  • Meals whilst on duty
  • Team building events, inspiring industry days out, trips to vineyards and gin distilleries and annual staff parties
  • Refer a Chef incentive
  • Dedicated resources at each site to support with your total Health and Wellbeing
  • Employee of the Month award with a £50 voucher
  • Fulltime
Read More
Arrow Right

Retail Deputy Manager

As a Retail Deputy Manager at the Stratford Wesfield store, you will work alongs...
Location
Location
United Kingdom , Stratford
Salary
Salary:
14.32 GBP / Hour
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator and driven to achieve goals and sales targets
  • Skilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges arise
  • Flexible to embrace change and adapt easily to new ways of working
  • Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.
Job Responsibility
Job Responsibility
  • Lead by example and role model company values to inspire your team and deliver excellent customer service
  • Guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
  • Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint
  • Work with a variety of systems to enhance your knowledge and actively improve the customer digital journey
  • Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
  • Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.
What we offer
What we offer
  • Basic salary starting at £14.32 per hour
  • Commission and discretionary bonus schemes
  • Fantastic holiday benefits, discounts, special offers and ability to purchase additional time off
  • Health and Wellbeing support across Financial, Health, Social, Community and Career areas
  • Investment in your development and career progression
  • Pension scheme and life assurance.
  • Fulltime
Read More
Arrow Right

Retail Deputy Manager

Join the Retail Team as a Deputy Manager at our Stratford Westfield shop, you'll...
Location
Location
United Kingdom , Stratford
Salary
Salary:
14.32 GBP / Hour
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator and driven to achieve goals and sales targets
  • Skilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges arise
  • Flexible to embrace change and adapt easily to new ways of working
  • Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times
Job Responsibility
Job Responsibility
  • Lead by example and role model company values to inspire your team and deliver excellent customer service
  • Guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
  • Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint
  • Work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
  • Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
  • Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition
What we offer
What we offer
  • Commission and discretionary bonus schemes
  • Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance
  • Fulltime
Read More
Arrow Right

Deputy Store Manager

The Deputy Store Manager plays a key role in supporting the Store Manager with t...
Location
Location
United Kingdom , London
Salary
Salary:
14.55 GBP / Hour
leylandsdm.co.uk Logo
Leyland SDM
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a store leadership or team leader role within a retail environment
  • Strong leadership and people management skills, with the ability to motivate, coach, and develop a team
  • Proven ability to deliver excellent customer service and resolve customer queries or complaints
  • Experience supporting sales growth and achieving store targets
  • Excellent organisational and time management skills for managing store operations and colleague rotas
  • Effective communication and interpersonal skills for working with colleagues, customers, and management
  • Ability to address and resolve operational and customer issues promptly
  • Experience supporting stock control, deliveries, and inventory processes
  • Understanding of health and safety, trading standards, and company policy compliance in a retail setting
  • Flexible and able to take responsibility for store operations in the absence of the Store Manager
Job Responsibility
Job Responsibility
  • Motivate and challenge the team to exceed store performance targets, driving sales and profit growth through effective decision-making and continuous improvement
  • Engage with customers and colleagues to deliver outstanding service, enhance customer loyalty, and ensure a positive in-store experience
  • Lead, train, coach, and empower team members to build a knowledgeable, motivated, and effective team that is aligned with company vision and values
  • Act as store leader in the absence of the Store Manager, ensuring the safety and wellbeing of customers and colleagues, and maintaining high standards of store presentation, merchandising, and cleanliness
  • Monitor and ensure adherence to in-store processes, trading standards, and legal requirements to protect the company’s reputation and customer confidence
  • Stay up to date with products, services, and promotions, and coach the team to provide tailored solutions for customers
  • Support stock control, deliveries, and inventory management to ensure product availability and minimise losses
  • Ensure effective communication within the team and with management, and assist with preparing reports on sales, stock, and team performance
  • Address operational or customer issues promptly and identify opportunities to improve store processes and team performance
  • Fulltime
Read More
Arrow Right

Deputy Store Manager

Do you have experience of working within the retail FMCG marketplace? Are you pa...
Location
Location
United Kingdom , London/Notting Hill
Salary
Salary:
35000.00 - 40000.00 GBP / Year
gillespierecruitment.co.uk Logo
Gillespie Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within a luxury food environment
  • A passion for delivering a world-class service
  • A ‘hands on’ approach to working and be able to use own initiative
  • A positive, approachable and professional attitude and demeanour
  • Possess a good level of computer literacy
  • Work well as part of a team and independently in a busy environment
  • Possess a positive approach to learning, and development
  • Also, be familiar with key aspects of retail management, including health and safety, training, and stock control
Job Responsibility
Job Responsibility
  • Support the day-to-day operational running of the business
  • Responsible for achieving all targets, budgets and KIP’s set
  • Deliver a world-class customer experience to every customer
  • Ensure that the store reflects a world-class shopping facility
  • Fulltime
Read More
Arrow Right

Deputy General Manager

We are seeking a confident and committed Deputy General Manager to support the e...
Location
Location
United Kingdom , Southampton
Salary
Salary:
38000.00 GBP / Year
holroydhowe.com Logo
Holroyd Howe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous supervisory or assistant management experience in a catering or hospitality environment
  • A food-led individual with a good understanding of kitchen operations and customer service
  • Experience managing a team and supporting staff training and development
  • Knowledge of health & safety, food safety, and compliance procedures
  • Strong interpersonal skills and a proactive, can-do attitude
  • Must be able to demonstrate the Right to Work in the UK
Job Responsibility
Job Responsibility
  • Support the Director of Catering in overseeing day-to-day catering operations, ensuring a high-quality and consistent service
  • Lead by example in delivering excellent food standards and customer experience
  • Supervise and motivate catering teams to perform efficiently and with pride
  • Help manage stock, ordering, and supplier relationships in line with budgetary targets
  • Maintain high standards of food safety, hygiene, and compliance with all relevant policies
  • Assist in planning and executing hospitality events and term-time functions
  • Deputise in the absence of the General Manager, taking ownership of operations and client communications
What we offer
What we offer
  • 28 days holiday (including bank holidays)
  • 3 volunteering days to give back to causes you care about
  • 3 days grandparent leave for those special family moments
  • 24 weeks enhanced maternity leave
  • Bespoke training & development opportunities
  • Pension & life insurance
  • Discounts on high street brands, cinema & holidays via the Perkbox App
  • Wellbeing hub & access to employee assistance programme
  • Free meals while at work
  • Career development & HIT Apprenticeships for all experience levels
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy